Field Manager, Security and Fire Systems

Field responsibilities (3 days per week):

• Perform field visits 3 days a week, 2 job sites per day
• Provide day-to-day field supervision of the field technicians
• Perform pre-installation site visits as necessary.
• Ensures quality standards for professional appearance, conduct, installation and excellent customer service are met

· Monitor and evaluate technician performance while in the field, providing feedback, coaching, and training as needed to enhance skills and improve efficiency.

· Facilitate the onboarding, mentoring, and training of new technicians within their first 30 days of employment

Office responsibilities (2 days per week):

• Coordinate daily activities with the installation team, service coordinators and contractors
• Ensure accurate recording technicians time, documenting issues, and communicating with management
• Reviews each installation work order packet for completeness and understanding scheduling with customers
• Develop installation package and review each work order with the technician assigned.
• Provides supervision for both the in-house technicians and contractors
• Coordinate bi-weekly Backlog meetings with Sales, management and Inventory, keeping them informed on all aspects of the installation.
• Ensure installations are on schedule and within budget, per workorder
• Maintaining Company procedures, policies, and compliance with Work Standards
• Generates daily/weekly installation and technician reports

· Monitor and evaluate technician performance, providing feedback, coaching, and training as needed to enhance skills and improve efficiency.

· Implement and oversee safety protocols to ensure a safe working environment for all team members.

· Prepare and submit detailed project reports, including status updates, challenges encountered, and solutions implemented.

· Collaborate with procurement to ensure timely availability of necessary materials and equipment.

· Facilitate regular team meetings to discuss project progress, address concerns, and align objectives.

Education and Experience:

• 3-5 years’ experience in supervising field resources and training team members
• Knowledge of CCTV, Access Systems, DMP, Honeywell, Bosch, Hochiki fire systems a plus!
• Ability to work in a fast-paced environment and manage multiple projects simultaneously
• Strong organizational and time management skills
• Understanding of burglar and fire alarm systems as well as basic electricity
• Ability to communicate effectively with customers and team members and leadership
• Ability to read and interpret documents such as blueprints, safety rules, technical instructions, and procedure manuals.
• Proven experience in customer service role.
• Ability to travel and work in the field - Valid driver’s license a must

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $70,000