What are the responsibilities and job description for the Customer Service Representative (CSR) position at SCARPA North America, Inc.?
ABOUT:
Would you like to combine your passion for the outdoors with your career? Is it important to you to work with a company that cares about the sustainability of our planet, creating a diverse and equitable workplace and giving back to our community? If so, SCARPA might be a great fit for you.
SCARPA North America is the sales, marketing, and distribution center for SCARPA products and services in North America. Our mission is to help people stay active, have fun and get outside. Our passion is to design and build premium footwear that equips people to pursue their adventures. Our parent company, SCARPA Italy, is an 80-year old, family-owned business based in the foothills of the Dolomites in Northern Italy. SCARPA North America, based in Boulder, CO is a leader in the North American Outdoor and Snow Sports Industries. Read on to see if your qualifications and career goals might be a good fit for this position!
Job Title: Customer Service Representative (CSR)
Department: Sales Service Department
Job Location: Boulder, CO.
Reports To: Direct Sales Manager (DSM)
Supervised by: Customer Service Coordinator (CSC)
Status: Full-time, Non-exempt
Wage Range: $20-$22 per hour ($41,600-$45,760)
SCARPA North America supports an inclusive culture based on respect, equity, and diversity. Through open communication, collaboration, mentoring, and the freedom to think creatively, we strive to create a work environment where our colleagues can grow, contribute, participate and be themselves while working together as a team to reach the full potential of individuals and the company.
GENERAL PURPOSE OF JOB: The SCARPA N.A. (SNA) Customer Service Representative (CSR) is responsible for order management and timely communication with all SNA direct sales customers. In addition, the CSR will assist the Product Services Department (PSD) as it relates to processing direct consumer returns and related communication. The CSR is an in-house sales service representative for our direct sales customers.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Timely direct consumer communication via e-mail and phone
- Entering and processing sales orders and account data in a timely manner.
- Providing complete transaction support, including creating RAs, credit memos.
- Assist PSD in answering, addressing, and providing appropriate action to direct sales returns and warranty issues. Includes fielding calls, identifying issues, providing RA’s, follow-up communication, receiving and logging product, etc.
- Assist the Customer Service Coordinator (CSC) to maintain and update the direct sales account database.
- Ability to research and provide up to date information regarding product availability and account status using the SNA network and account resources.
- Ability to present, communicate and sell outdoor footwear to, and share technical feature/benefit information with, direct consumers.
- Provide input to sales management team to help create and deliver consumer promotions and seasonal specials for short term, high impact sales promotions.
- Execute activities and documentation essential to account and data management.
- Participate in company directed activities to accomplish the goals of the company.
- Participate in sales meetings, line meetings, and trade shows as required and appropriate.
- High level of competence with office computers and operating systems (Microsoft Excel, Word, Outlook, Netsuite etc.).
OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):
- Maintaining knowledge of SNA’s ERP, electronic communication and data systems.
- Maintain consumer support and technical product knowledge.
- Uphold SNA’s core values, mission and business goals.
- Complete other duties as assigned from time to time by your manager.
- Maintain technical knowledge by attending sales meetings and product meetings.
- Follow all SNA policies and guidelines as noted in the Employee Handbook.
CUSTOMERS
Internal: SNA CEO, Administrative and Sales staff, Executive Team, Purchasing, Logistics, Warehouse, Marketing staff, Quality Assurance, and Finance.
External: SNA Direct customers, Dealers, Pros, and Government agencies as necessary.
EDUCATION and EXPERIENCE
Bachelor’s degree (B.A. /B.S.) from four-year College or university and two to five years related experience/training; or equivalent combination of education and experience.
REQUIRED LICENSES, CERTIFICATES OR KNOWLEDGE
Authorization to work in USA.
PHYSICAL DEMANDS
Lifting to 50lbs. Occasional light warehouse work. Occasional company scheduled outdoor activities.
WORK ENVIRONMENT
Hybrid work schedule includes business office and remote working. Also, may include consumer events, trade show booth and outdoor environments.
EMPLOYER’S RIGHTS
This job description does not list all the duties of the job. Additional duties may be assigned at any time. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise the job description at any time.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Please briefly describe your interest and experience in the outdoor industry.
Education:
- Bachelor's (Required)
Ability to Relocate:
- Boulder, CO 80301: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22