IT Support Specialist

About the Job

Scanning Sherpas is a trusted medical record retrieval company with over a decade of experience. A Sherpa is a guide who wisely and expertly leads explorers through the most challenging and difficult terrains on earth. Likewise, IT Support Specialists helps their fellow Sherpas navigate the complexities and pitfalls of technical issues.

As an IT Support Specialist, you will play a crucial role in ensuring our team can work efficiently and securely from anywhere. You will be responsible for troubleshooting technical issues, assisting the security team, and managing various administrative tasks. Your expertise in remote work technologies, security protocols, and IT administration will be essential in maintaining our high standards of service.

We are seeking a highly skilled IT Support Specialist to join our team as a 1099 contractor or fulltime. The ideal candidate will be responsible for providing technical support to a 100% remote workforce, assisting the security team, and managing various administrative and compliance tasks. This role requires a strong understanding of remote work technologies, security protocols, and IT administration.

As Sherpas, Our Principles Guide Us: Integrity, Honesty, Reliability, Respect, Patience, Consistency, Resourcefulness

Job Duties

• Provide technical support to remote employees, troubleshooting hardware and software issues.
• Assist the security team in implementing and maintaining security protocols and measures.
• Manage user accounts, permissions, and access controls.
• Manage computer hardware inventory, preparing and shipping replacement systems as needed.
• Administer and support remote work tools and platforms.
• Assist in the development and implementation of IT policies and procedures.
• Provide training and support to employees on IT-related topics.
• Collaborate with other IT team members to resolve complex technical issues.
• Maintain accurate documentation of IT processes and procedures.
• Other duties as assigned.

Job Requirements

• High School Diploma/GED is required.
• Proven experience in IT support, preferably in a remote work environment.
• Ability to patiently provide training and support to remote employees.
• Strong understanding of security protocols and best practices.
• Proficiency in remote work tools and platforms, especially VPN and remote desktop.
• Familiarity with IT administration and management.
• Excellent problem-solving and troubleshooting skills, especially on Windows.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Job Requirements (Preferred)

• Bachelor's degree in IT, Computer Science, or a related field is preferred.
• Knowledge of HIPAA standards and AICPA SOC2 is preferred.
• Familiarity with Microsoft Intune and Google Workspace administration.
• Strong organizational and documentation skills.
• Healthcare industry experience.
• Certifications: CompTIA A , CompTIA Security , Certified Information Systems Security Professional (CISSP)

Job Classification & Compensation

Job Type: Employed or contractor

Pay Range: TBD

Schedule: Monday to Friday

Job Type: Full-time

Pay: $1.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 3 years (Required)

Location:

• Utah (Required)

Work Location: Remote