What are the responsibilities and job description for the Technical & Sales Assistant - SpotWeld Products position at ScanMaster Systems (IRT)?
Position Overview
This role combines warehouse operations, technical support, and customer coordination. The ideal candidate is hands-on, detail-oriented, and comfortable interacting with customers, with the opportunity to grow into a more advanced technical support role.
Key Responsibilities
Warehouse & Technical Kit Preparation:
- Assist with kit preparation, packing, shipping, and logistics coordination.
- Perform basic product testing and verification prior to shipment.
- Maintain organized inventory and assist with stock tracking.
Customer Coordination & Database Support:
- Maintain a clear “line of sight” into the Monday.com system and customer database.
- Schedule demonstrations, meetings, and product discussions.
- Support sales and technical teams with accurate documentation and communication.
Growth Path – SpotWeld (software) Technical Support (Advanced Responsibilities):
As experience and product knowledge increase, responsibilities may expand to include:
- SpotWeld software support and troubleshooting.
- Assisting with training sessions.
- Conducting product demonstrations.
- Supporting field or virtual customer engagements.
Required Qualifications:
- Mechanical aptitude and comfort working with tools and equipment.
- Strong organizational and communication skills.
- Basic computer proficiency and comfort working within CRM/database systems.
- Ability to lift 50 lbs and work in a shop/warehouse setting.
Key Traits for Success:
- Detail-oriented and process-driven.
- Comfortable speaking with customers.
- Eager to learn technical products deeply.
- Self-starter with strong follow-through.
- Team-oriented with a proactive mindset.
- Willing to travel.
Compensation and Benefits:
- Scanmaster offers full medical benefits to the employee and dependents. All premiums and deductibles are paid by the Employer; no out-of-pocket costs to the employee.
- We also offer Life and Dental benefits (Life for employees only, Dental for employees and independents) – premiums are paid by the employer.
Co-pays and Deductibles are paid by the employee.