Field Service Engineer (FSE), USA

ScanMaster Systems, originally founded as Inspection Research & Technologies (IRT), is a global leader in the development, design and manufacturing of automated ultrasonic inspection systems.

Our technologically innovative systems have been installed with prime customers worldwide.

https://scanmaster-irt.com/about-scanmaster-systems/

Field Service Engineer (FSE) Job description:

Responsible for providing on-site support, maintenance, and repair services for the multi-disciplinary, high-accuracy ultrasound scanners provided by ScanMaster worldwide. This role will primarily directly support a specific customer, one of the largest prime aerospace manufacturers in the world.

Location:

• Based in USA. Columbus, GA is preferred.
• Will require approximately 20% of travel to other US-based customers, international travel when needed.
• Some periodic extended training will occur at ScanMaster's HQ in Israel.

Basic Requirements:

• Candidate must be a U.S. Citizen and possess a passport.
• Relevant associate’s degree / vocational certificate – Engineering field preferred.
• Minimum 3-5 years of technical / mechanical experience, preferred in the aerospace / aviation field.
• Willingness to relocate to Georgia (relocation assistance available for qualified candidates).

Key Responsibilities and Duties

• Installation and Commissioning: Install, configure, calibrate, and test new or existing equipment and multi-disciplinary systems, ensuring they operate correctly and set up.
• Troubleshooting and Repair: Diagnosing and resolving complex mechanical, electrical, or software issues.
• Preventive Maintenance: Performing scheduled maintenance, inspections, and upgrades to ensure long-term reliability and prevent future malfunctions.
• Technical Support and Training: Providing customers with technical guidance, answering product-related questions, and training end-users (and/or agents).
• Mechanical Geometrical Measurements (Metrology): Performing mechanical / geometrical measurement of UT systems. Includes utilization of 3D laser and granite block.
• UT Electronic Calibration: Performing Electronic (RF Amplitude and Signal) Measurements to the company UT equipment, using Scoop Analyzer, Signal Generator & Attenuator.
• Documentation and Reporting: Maintaining detailed records of all service activities, including repairs performed (Service Calls) and parts consumed.
• Customer Communication: Acting as a primary technical POC, communicating effectively with customers regarding service status, technical issues, and billing.

Required Skills:

• Technical Aptitude: Experienced in working with multi-disciplinary systems including mechanical, electrical systems & circuitry, software/PLC’s (Programmable Logic Controllers).
• Diagnostics: Proven ability to read and interpret technical drawings and schematics to diagnose complex problems remotely and on site.
• Communication: Fluently able to communicate in English both in writing and discussion. Additional languages are an advantage
• Customer Service: Excellent interpersonal skills for working directly with clients / agents and representing the company professionally. The role includes face to face as well as email, phone and zoom.
• Problem-Solving: Strong analytical and troubleshooting skills to resolve issues quickly and effectively under pressure.

Compensation and Benefits:

• 401k
• Medical insurance for employees dependents 100% covered, zero out-of-pocket expense.
• Paid Time Off - 3 weeks 11 holidays.