What are the responsibilities and job description for the Product Manager, Sales Enablement & Technology position at SCAN?
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare.
SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.
Job Description
About SCAN
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping sAeniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.
The Job
The Product Manager – Sales Enablement & Technology serves as the business lead for all sales related technology platforms — including sales CRM, agent portal, electronic enrollment platforms, agent Learning Management Systems, and other agent enablement tools. This role sits within the sales organization, bridging sales, technology/digital teams, and external vendors. This role is responsible for driving the strategy, development, and continuous improvement of sales platforms that enable internal teams, brokers, and partners to sell Medicare Advantage effectively and compliantly.
You Will
Define and continuously evolve the product vision for sales-related technology platforms aligned to business strategy and growth goals.
Partner with stakeholders across Sales, Digital Strategy, Operations, Compliance, Marketing, IT and Engineering to identify and address sales agents’ pain points via technological enhancements.
Develop rollout, communication, and training plans for new technology implementations in order to drive adoption and feedback loops.
Prioritize technological enhancements based on sales strategy, business impact, usability, compliance requirements, and agent/user feedback.
Serve as the daily liaison between sales, technology, digital and other cross-functional teams; represent the sales organization in agile sprint reviews, backlog grooming, and UAT testing.
Measure and optimize performance using KPIs such as application throughput, broker satisfaction, conversion rates and system uptime.
Ensure compliance with CMS sales and marketing guidelines in all digital and technology touchpoints.
Champion innovation—bring new ideas to reduce friction and improve digital enrollment, broker onboarding, and field sales experience.
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.
Your Qualifications
Bachler’s Degree in Business, Healthcare Administration, Product Design, or related field or equivalent experience preferred; MBA a plus
3-5 years of experience in sales operations, sales enablement, or sales technology within health insurance industry; experience with Medicare Advantage Prescription Drug (MAPD) health insurance plans preferred
Strong knowledge of sales agent experience and sales processes, with proven ability to analyze and map end-to-end sales and agent workflows, identifying friction points and opportunities for technology enablement
Strong knowledge of sales technology tools such as CRM, agent broker, enrollment platforms Excellent interpersonal & communication skills. Strong organizational skills; ability to prioritize multiple and competing tasks, working independently and in a team environment
Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Experience with coordinating diverse groups of individuals to achieve overall program success
What's in it for you?
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.
Job Description
About SCAN
SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping sAeniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.
The Job
The Product Manager – Sales Enablement & Technology serves as the business lead for all sales related technology platforms — including sales CRM, agent portal, electronic enrollment platforms, agent Learning Management Systems, and other agent enablement tools. This role sits within the sales organization, bridging sales, technology/digital teams, and external vendors. This role is responsible for driving the strategy, development, and continuous improvement of sales platforms that enable internal teams, brokers, and partners to sell Medicare Advantage effectively and compliantly.
You Will
Define and continuously evolve the product vision for sales-related technology platforms aligned to business strategy and growth goals.
Partner with stakeholders across Sales, Digital Strategy, Operations, Compliance, Marketing, IT and Engineering to identify and address sales agents’ pain points via technological enhancements.
Develop rollout, communication, and training plans for new technology implementations in order to drive adoption and feedback loops.
Prioritize technological enhancements based on sales strategy, business impact, usability, compliance requirements, and agent/user feedback.
Serve as the daily liaison between sales, technology, digital and other cross-functional teams; represent the sales organization in agile sprint reviews, backlog grooming, and UAT testing.
Measure and optimize performance using KPIs such as application throughput, broker satisfaction, conversion rates and system uptime.
Ensure compliance with CMS sales and marketing guidelines in all digital and technology touchpoints.
Champion innovation—bring new ideas to reduce friction and improve digital enrollment, broker onboarding, and field sales experience.
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.
Your Qualifications
Bachler’s Degree in Business, Healthcare Administration, Product Design, or related field or equivalent experience preferred; MBA a plus
3-5 years of experience in sales operations, sales enablement, or sales technology within health insurance industry; experience with Medicare Advantage Prescription Drug (MAPD) health insurance plans preferred
Strong knowledge of sales agent experience and sales processes, with proven ability to analyze and map end-to-end sales and agent workflows, identifying friction points and opportunities for technology enablement
Strong knowledge of sales technology tools such as CRM, agent broker, enrollment platforms Excellent interpersonal & communication skills. Strong organizational skills; ability to prioritize multiple and competing tasks, working independently and in a team environment
Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Experience with coordinating diverse groups of individuals to achieve overall program success
What's in it for you?
- Base Pay Range: $106,200-$153,705; Salary
- Work Mode: Mostly Remote
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)
- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $106,200 - $153,705