What are the responsibilities and job description for the Manager, HR Shared Services position at SCAN?
Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.
Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.
Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.
At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
The Job
Manages a team of representatives that provide centralized, diversified HR services in a service center or shared services environment.
Responsibilities
Oversees the work of a team that provides consultative guidance to managers and employees on issues related to benefits, compensation, payroll, organizational development, workforce or succession planning, training, and or performance management.
Ensures that policies applied by each business unit, division, or profit center comply with policies and procedures as established by the organization.
Develops goals and tracks performance against key indicators, assesses departmental performance, and develops and implements process improvements or enhancements.
Qualifications
Bachelor's Degree or equivalent experience
3-5 years of related experience in HR and Shared Services.
2-3 years of leadership experience.
Excellent customer/employee service skills.
Highly developed oral and written communications skills with the ability to effectively convey information in a clear and concise manner.
Strong organizational skills with the ability to prioritize and effectively execute tasks within a given deadline.
Strong problem-solving skills with the ability to identify root cause of an issue.
Strategic thinker and innovative
What's in it for you?
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.
Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.
At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
The Job
Manages a team of representatives that provide centralized, diversified HR services in a service center or shared services environment.
Responsibilities
Oversees the work of a team that provides consultative guidance to managers and employees on issues related to benefits, compensation, payroll, organizational development, workforce or succession planning, training, and or performance management.
Ensures that policies applied by each business unit, division, or profit center comply with policies and procedures as established by the organization.
Develops goals and tracks performance against key indicators, assesses departmental performance, and develops and implements process improvements or enhancements.
Qualifications
Bachelor's Degree or equivalent experience
3-5 years of related experience in HR and Shared Services.
2-3 years of leadership experience.
Excellent customer/employee service skills.
Highly developed oral and written communications skills with the ability to effectively convey information in a clear and concise manner.
Strong organizational skills with the ability to prioritize and effectively execute tasks within a given deadline.
Strong problem-solving skills with the ability to identify root cause of an issue.
Strategic thinker and innovative
What's in it for you?
- Salary range: $92,400- $133,671 per year
- Work mode- Mostly Onsite
- Excellent benefits
- Annual bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO)- Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
- Excellent 401(k) Retirement Saving Plan with employer match and contribution
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $92,400 - $133,671