What are the responsibilities and job description for the Solutions Engineer position at scalr?
The Company
Profitable Series A startup in San Francisco building the data and API layer for a large, underserved industry. The platform connects fragmented legacy systems and syncs data in real-time used by an impressive list of customers.
The Role
As our Customer Solutions Engineer, you'll be the bridge between our sales pipeline and successful customer implementations. You'll wear multiple hats—Sales Engineer, Solutions Engineer, Product Manager, and Customer Success advocate—working directly with customers to ensure they see value from Agave quickly and effectively.
Responsibilities
Customer Discovery & Pre-Sales
- Lead technical discovery calls and product demos with prospects
- Answer technical questions and qualify implementation fit
- Create demo materials, videos, and product FAQs
Customer Onboarding
- Own end-to-end onboarding from sales handoff to full implementation
- Configure Agave to integrate with customers' systems (e.g., ERPs)
- Train customers on the platform and troubleshoot technical issues
- Build implementation documentation and best practices
Project Management
- Manage many customer implementations simultaneously
- Create implementation plans with timelines and milestones
- Coordinate with external partners and escalate risk
- Identify churn risks and expansion opportunities
Product & Process Improvement
- Capture customer feedback and work with engineering to prioritize improvements
- Build standardized processes, templates, and automation to scale onboarding
- Define and improve KPIs for onboarding efficiency
Required Skills
- Experience at a SaaS startup or top consulting firm interested in joining a startup
- Strong aptitude in structured troubleshooting and systems thinking
Preferred Skills
- B2B SaaS implementation or demo experience
- Familiarity with domain concepts
- Experience with APIs, SQL, or Postman
Key Traits
- Project management skills: can juggle many implementations with high attention to detail
- Excellent with people: high empathy and strong relationship-building skills
- Energized by daily customer interactions
- Process-oriented with inclination to systematize and improve workflows
- Intellectually curious and quick to learn new domains
Benefits
- Healthcare: 90% premium coverage
- 401(k): 100% match up to 4%
- Relocation bonus available
- Gym, commuter benefits, Muni pass coverage