Senior Business Analyst

A leading pure-play ServiceNow consultancy is opening a brand-new office in Charlotte and this is your chance to be part of the founding team. If you’re an experienced ServiceNow Business Analyst looking for a role where you can shape processes, influence culture, and grow your specialisms, this is the opportunity you’ve been waiting for.

Why join?

• Be part of a new office launch and help define how things are done from day one.
• Work with a ServiceNow-focused organization, giving you the chance to deepen your expertise and certifications.
• Hybrid working model: 3 days onsite in Charlotte, 2 days remote.
• Exposure to enterprise-level projects and cutting-edge ServiceNow implementations.

What you’ll do

• Collaborate with stakeholders to translate business needs into ServiceNow solutions.
• Lead design, configuration, and implementation of ServiceNow modules (ITSM, ITOM).
• Drive process improvements and automation opportunities.
• Act as a trusted advisor on ITIL best practices.
• Mentor junior consultants and contribute to team growth.

What we’re looking for

• 5 years as a Business Analyst, ideally in ITSM consulting.
• Strong ServiceNow platform knowledge (Incident, Change, Problem, Service Catalog).
• ITIL experience; certifications preferred.
• Excellent communication and stakeholder management skills.
• ServiceNow certifications (CSA, CAD) and Agile experience desirable

What’s on offer

• Competitive salary performance bonuses.
• Comprehensive benefits package.
• Professional development and certification opportunities.
• The chance to make an impact from day one.

Apply now online for a confidential conversation.