What are the responsibilities and job description for the Senior Business Analyst position at ScaleOps Search Ltd?
A leading pure-play ServiceNow consultancy is opening a brand-new office in Charlotte and this is your chance to be part of the founding team. If you’re an experienced ServiceNow Business Analyst looking for a role where you can shape processes, influence culture, and grow your specialisms, this is the opportunity you’ve been waiting for.
Why join?
- Be part of a new office launch and help define how things are done from day one.
- Work with a ServiceNow-focused organization, giving you the chance to deepen your expertise and certifications.
- Hybrid working model: 3 days onsite in Charlotte, 2 days remote.
- Exposure to enterprise-level projects and cutting-edge ServiceNow implementations.
What you’ll do
- Collaborate with stakeholders to translate business needs into ServiceNow solutions.
- Lead design, configuration, and implementation of ServiceNow modules (ITSM, ITOM).
- Drive process improvements and automation opportunities.
- Act as a trusted advisor on ITIL best practices.
- Mentor junior consultants and contribute to team growth.
What we’re looking for
- 5 years as a Business Analyst, ideally in ITSM consulting.
- Strong ServiceNow platform knowledge (Incident, Change, Problem, Service Catalog).
- ITIL experience; certifications preferred.
- Excellent communication and stakeholder management skills.
- ServiceNow certifications (CSA, CAD) and Agile experience desirable
What’s on offer
- Competitive salary performance bonuses.
- Comprehensive benefits package.
- Professional development and certification opportunities.
- The chance to make an impact from day one.
Apply now online for a confidential conversation.
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