Principal Infrastructure Engineer

Are we looking for someone more on the software engineering side or the infrastructure engineer side? From the JD, it reads much more infra-heavy, but then it talks about needing to know how to integrate these enterprise apps and know about APIs and data, which is confusing.

1. The role is more infra related than software engineering. Infra, however, would primarily cover SaaS with knowledge in the following:
2. SaaS platform types and understanding of basic structures (ie: host platforms like AWS and failover regions). Does not, however, need to be an expert in AWS
3. API types (ie: pre-built connectors) and auth models. We promote more buy vs build and do not expect this role to code API’s. Need to understand types for designs
4. Security models like encryption in transit and at rest.
5. Knowledge of networking as it relates to designing solutions
6. Knowledge of premise based host environments (virtualization, etc)
7. Good understanding of data flows

Do we want someone who has actually been the engineer doing the application implementations, being hands-on, integrating with the other apps, or someone who is more of the overseer of the engineers doing those configurations themselves?

1. Would prefer someone who has previously done the work so they can more easily design solutions. They will not be hands on in this role. They will design the solution to be handed over to the engineering teams as needed. They will also be responsible for socializing the design, seeking approvals, and updating reference architectures as needed.

Does this person need to have been the main architect on designing how these tools will be implemented and integrated within the org or can they be someone who's worked with the architects to define how these rollouts will be done and the strategy behind it?

1. This person will be the main architect designing the solution. They will be working with existing engineering teams on designs.

Lastly, what are the major projects this person will be coming in and working on/overseeing over the next six months? Is it implementation from scratch, increasing the success of things already in process, or more someone who can oversee, design the architecture for any new enterprise tech that they need to implement in 2026?

1. Implementations from scratch – enhancing existing. They will not directly oversee the effort. This is not a management or PM style role.

Adding a bit more color. This role would:

• Work with business partners on their needs. Example: HR wants an application to manage contractors not in primary HR system. This solution must integrate with primary HR system.
• Utilize gartner quadrant plus existing experience to help vet vendors. Research options with definite security and resiliency focus.
• Draw up design in Lucid showing application, platform, integrations, access (laptop/mobile), etc
• Fill in high level security and data flows
• Present solution to review board/answer questions

Maintain reference architectures and service mappings

Positions located in Scottsdale, San Francisco, Chicago, follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Using expert-level experience, this position is a technical expert involved in troubleshooting, identifying, solutioning, and proof of concepts to solve difficult workplace technology issues. In conjunction with the Sr Director of Client computing and Architecture, this role will contribute, and potentially drive the strategy and standards of the companies client computing, workplace and collaboration platforms and ensures excellence of installation and administration. This role is hands-on, working with other individuals and teams to provide support to trouble-shoot and solution critical cross-platform issues that impact effective user experience, alignment to Enterprise Infrastructure, Security, and sustainability of solutions.

Essential Functions

• Identify and solve for the most impactful issues in the organization and partner with other organization teams to create both short-term and long-term solutions.
• Provides continuous improvement in the operational processes by introducing more innovation and automation.
• Collaborate with team members and leadership to execute strategic goals and objectives. Partner in defining longer term plans, priorities, and goals.
• Identify opportunities to improve efficiencies, streamline process and implement best practices.
• Work with peers and other departments in the architecture, infrastructure, and security groups in defining roadmaps, setting goals, and providing updates.
• Engage actively across IT as an expert technical resource, mentor, and principal advisor
• Research, implement and maintain new technology that provides value to department and company.
• Work closely with management to ensure that quality, budgetary, and regulatory requirements are being successfully monitored and met across the Client Computing team.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s degree in Computer Information Systems/Computer Science
• Minimum 10 years’ progressive direct or related experience
• Proven relevant industry experience and a proven track record of expertise in the management of end user technology with a demonstrated progression of responsibilities.
• Demonstrated ability to lead through influencing and facilitating cross-functional teaming to realize outcomes.
• Excellent written and verbal communication skills with an ability to communicate at all levels of the organization.
• Hand-on experience troubleshooting and management with Windows and OS environments
• Background and drug screen

Preferred Qualifications

• Additional related education and/or experience preferred.
• Competency in a wide range of desktop technologies including , but not limited to: MS Windows, Apple OS, Active Directory, User and Group Management, and MS Office suite.
• Experience with collaboration tools such as Zoom and MS Teams