What are the responsibilities and job description for the Salesforce Administrator position at Scale Computing?
Job Type
Full-time
Description
Location: Indianapolis, IN // Austin, TX
Department: Strategic Account Management
Who We Are
Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
Job Overview
Our Business Systems Team is looking to hire a general Salesforce Administrator in Indianapolis, IN or Austin, TX. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we’re looking for an approachable, friendly team player.
Responsibilities
Required Qualifications
Full-time
Description
Location: Indianapolis, IN // Austin, TX
Department: Strategic Account Management
Who We Are
Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
Job Overview
Our Business Systems Team is looking to hire a general Salesforce Administrator in Indianapolis, IN or Austin, TX. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we’re looking for an approachable, friendly team player.
Responsibilities
- Manage incoming ticket requests from internal users
- Provide real-time support for issues relating to Salesforce and other integrated systems
- Assist with break/fix requests
- Assist in system testing to ensure enhancements work properly
- Handle ad hoc report & dashboard requests
- Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
- Collaborate with internal teams to understand their needs and develop Salesforce solutions for them
- Use tools such as DataLoader, Workbench, & Excel for data scrubbing, manipulation, and inserting new records
- Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
- Leverage declarative tools to enhance system configurations while adhering to best practices
Required Qualifications
- 2 years of Salesforce experience Salesforce Certified Platform Administrator certification, required
- Bachelor's degree or equivalent work experience
- Understands the Salesforce database structure & best practices
- Takes initiative and delivers results with minimal supervision
- Strong business acumen, technical aptitude, analytical skills, & attention to detail
- An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person across roles and varying skill sets
- Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot
- Workflow & Automation Platforms: Zapier, Formstack, Jotform
- Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign, Adobe Sign
- Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development/debugging tools
- Positive attitude and growth mindset
- Competitive Health Plan including Medical, Dental, Vision, STD, LTD, & Life Insurance options beginning on first of the month following date of hire
- 401(k), FSA, HSA
- Casual dress code
- Fully stocked kitchen
- Vibrant and Inclusive Workplace Atmosphere
- Paid company holidays
- Discretionary time off policy
- Flexible work environment and an opportunity to grow as we grow.