What are the responsibilities and job description for the Senior Care Advocate Representative position at SCA Health?
Overview:
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.
Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.
Your ideas should inspire change. If you join our team, they will.
Accountabilities / Responsibilities:
As a Senior Care Advocate you will deliver a personized, empathetic patient experience by answering questions and resolving issues with patients.
Responsibilities
At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000 professionals working together, learning from each other and living out the mission, vision and values that define our organization.
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.
What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:
Clinical quality- Integrity
- Service excellence
- Teamwork
- Accountability
- Continuous improvement
- Inclusion
Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.
At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.
Your ideas should inspire change. If you join our team, they will.
** This position is office based in our Cincinnati, OH office. The work schedule will be Monday - Friday from 8am - 5pm EST **
As a Senior Care Advocate you will deliver a personized, empathetic patient experience by answering questions and resolving issues with patients.
Responsibilities
- Receive inbound calls from members and/or see patients in person to assist them with any issues and/or concerns
- Update all systems accordingly to document member engagement
- Listen to member’s comments and concerns and provide solutions
- Back-up for front desk team with checking in and checking out of patients (as needed basis)
- Help to verify insurances as needed
- Speaks with patients about bad debt and can collect balances and payments
- Collaborate with other departments as necessary
- Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing
- Analyze a variety of problems and provide information/solutions
- Other responsibilities as assigned
- High school diploma or GED is required
- At least 5 years of customer service experience
- Customer-centric focus with excellent communications skills
- Express empathy with customers & compassion for their challenges
- Passion for healthcare improvement
- Ability to work independently and in small team
- Agility- Ability to change direction quickly
- Time management /task management
- Knowledge of care coordination and case management concepts is preferred.
- Bilingual language skills preferred (English-Spanish or other)
Salary : $23 - $29