What are the responsibilities and job description for the Physical Therapy Front Desk - ORN BOSM Westerville position at SCA Health?
Overview
OrthoAlliance Central Ohio is a unique partnership of respected orthopedic practices—each with its own legacy, specialty focus, and commitment to patient care. As part of our team, you’ll work alongside leading providers from OrthoNeuro, JIS Orthopedics, Orthopedic Foot & Ankle Center, Orthopaedic Associates of Zanesville, and Orthopedic Specialists & Sports Medicine. You’ll be part of a collaborative network that combines decades of expertise and innovation, giving you the opportunity to grow professionally while contributing to exceptional, personalized patient care.
At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000 professionals working together, learning from each other and living out the mission, vision and values that define our organization.
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.
What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:
At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.
Your ideas should inspire change. If you join our team, they will.
Responsibilities
Job Summary
Responsible for accurate data entry of patient registration which includes but is not limited to greeting patients, collecting demographic, insurance information, co-pays and communicating with other departments.
Essential Functions
Education: High School Diploma or equivalent.
Experience: Minimum of two-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.
OrthoAlliance Central Ohio is a unique partnership of respected orthopedic practices—each with its own legacy, specialty focus, and commitment to patient care. As part of our team, you’ll work alongside leading providers from OrthoNeuro, JIS Orthopedics, Orthopedic Foot & Ankle Center, Orthopaedic Associates of Zanesville, and Orthopedic Specialists & Sports Medicine. You’ll be part of a collaborative network that combines decades of expertise and innovation, giving you the opportunity to grow professionally while contributing to exceptional, personalized patient care.
At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000 professionals working together, learning from each other and living out the mission, vision and values that define our organization.
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.
What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:
- Clinical quality
- Integrity
- Service excellence
- Teamwork
- Accountability
- Continuous improvement
- Inclusion
At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.
Your ideas should inspire change. If you join our team, they will.
Responsibilities
Job Summary
Responsible for accurate data entry of patient registration which includes but is not limited to greeting patients, collecting demographic, insurance information, co-pays and communicating with other departments.
Essential Functions
- Responsible for the registration of current and new patients.
- Work with the PT Therapists and PT aides with the best way to support patients with their visits.
- Provide any necessary instructions/directions including insurance co-pays, medical records requests, etc.
- Uses multiple software systems to track patient processing and generates necessary information for billing.
- Must greet customers and visitors in a polite, promptly, and helpful manner.
- Updates patient insurance information and demographics, collects and records co-payments, provides any necessary forms needing completion, and obtains required signatures.
- Offers outstanding patient experience by walking and checking in on patients that might be experiencing extended waiting times.
- Maintains clean and orderly the PT waiting area.
- Answer phones in a pleasant manner, deal with patient (customer) needs expeditiously.
- Coordinate services with other departments.
- Other duties as assigned.
- Ability to communicate clearly in person and on the phone.
- Able to establish/maintain cooperative relationships with patients, families, physicians, employees and other customers.
- Ability to organize and prioritize tasks effectively.
- Navigation and comprehension of computer software systems in an office setting.
- Able to type 30/50 wpm
Education: High School Diploma or equivalent.
Experience: Minimum of two-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.
- Computer and typing skills with a high degree of accuracy.
- Experience with medical terminology is preferred.
Salary : $15 - $23