What are the responsibilities and job description for the Chat and Call Center/Customer Service Representative position at SCA Appraisal Company?
The role will begin as a temporary full-time postion estimated to last 3–6 months, with the potential to transition into a permanent position based on project needs.
We are a leading independent auto appraisal company serving the insurance industry nationwide. As a fast paced, dynamic and growing company, we pride ourselves on service, knowledge, ethics and enthusiasm. Our mission and philosophy are quite simple: become our client's trusted partners and provide outstanding customer service with integrity and honor.
We are currently looking to hire full-time representatives for work in a friendly, fast-paced environment. We offer competitive benefits and 401(k). If you possess the skills listed and are interested in interviewing and completing a skills check, please send us your resume for consideration.
Requirements: Must be a high school graduate or equivalent.
Experience Required: Minimum of 1-2 year(s) experience in customer service and/or general office work. Experience in the auto insurance claims is preferred but not required. Phone experience is mandatory.
Duties:
- Build rapport with clients, to help ensure the specific needs of our clients are met.
- Handle an average of 70 incoming calls and live chats from our website from adjusters, vehicle owners, appraisers, and body shops.
- Assist with open file management, document and communicate updates to clients.
- Respond promptly to customer needs.
- Manage difficult or emotional customer situations.
- Follow up calls whenever commitments are made to the client.
- Must be able to identify the complaint, offer a resolution, and set an expectation for resolution on complaint calls.
- Recognize and use judgment in escalating issues to management.
- Triage new information to the appropriate party/department.
- Handle emails and faxes in a timely manner.
- Prepare and maintain reports as needed.
Skills:
- Must display strong customer service and interpersonal skills
- Ability to build rapport with clients, vehicle owners and body shops
- Must engage work with a high sense of urgency and detail
- Strong written and verbal communication skills
- Strong problem solving and multitasking skills
- Demonstrate a positive attitude and friendly demeanor
- Type a minimum of 35-40 WPM
Job Types: Full-time, Temporary
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $17 - $19