What are the responsibilities and job description for the Software Testing - Quality Assurance Specialist position at SC Strategic Solutions?
Quality Assurance Specialist
The Quality Assurance Specialist is responsible for ensuring that our internal proprietary software meets the required standards of quality and performance before it is released to our clients. Primary goal is to make sure our software is free from errors, bugs, and other issues that could affect its functionality and usability for our clients.
Main responsibilities of a Quality Assurance Specialist include:
- Implementing test plans and test cases.
- Identifying and reporting software defects.
- Collaborating with developers to fix issues.
- Partner with support team to understand client issues and document problems.
- Work closely with support, project managers, sales, and developers to ensure our software meets defined business requirements and aligns with the overall project goals.
The Quality Assurance Specialist role may also be involved in the design and development of quality assurance processes. They are expected to stay up to date with the latest software testing methodologies and technologies and to continuously improve their skills and knowledge to ensure the highest levels of software quality.
Daily responsibilities that a Software Quality Assurance Specialist may have:
- Review and analyze “issue” tickets to ensure precise and clear expectations, behaviors, and issues with the software prior to sending to developers.
- Execute manual and automated tests to verify the software's behavior
- Identify, document, and report software defects/issues using bug tracking tools.
- Participate in agile development processes, such as daily stand-up meetings, sprint planning, and retrospective meetings as needed.
- Maintain software documentation for both internal and external clients on software fixes, new features, or new offerings. Includes:
Internal guides: How to configure modules, expected module behavior, limitations
of each module discovered during the development process.
External guides: FAQs, how-to guides, short video overviews - Communicate release notes and client follow up after a release.
Skills and Requirements:
- Qualified candidate will train with our software support team to learn our products, clients and how to utilize our tools to deliver world class products and services.
- Knowledge of software development processes, programming languages, and operating systems. Should also have experience with software testing tools and techniques.
- High level of attention to detail to report on all issues and defects in software products, including “pixel perfect” issues.
- Strong verbal and written communication skills.
- Ability to quickly and efficiently identify patterns and trends in software defects and to determine the root cause of issues via strong analytical skills.
- Effective time management skills.
- Demonstrate the ability to work effectively as part of a team or on your own.
- Knowledge of software testing tools a plus.
- Project Management skills/knowledge a plus.
- Knowledge of Visual Studio and Gherkin writing a plus but not required.
- Attention to detail a must.
Are you a problem solver? Do you like to be challenged and motivated to understand why something doesn’t work and fix it? We will teach and train you on our proprietary software. If learning new software excites you and you are motivated to understand how software can improve a process and create business efficiencies, this may be the position you are looking for.
Must be authorized to work for any U.S. employer.
Must pass a background check and drug screen.
This job requires you to be onsite and working from our Norwalk Ohio location - Reliably commute or planning to relocate before starting work (Required)
NO REMOTE WORK
Norwalk Ohio 44857 -
Education:
- 4 year college degree or equivalent (Preferred but not required)
Experience:
- One to two years’ experience in software testing & documentation, quality assurance or technical support of software products
Job Type: Full-time
Pay: $46,000.00 - $56,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- Associate (Preferred)
Experience:
- Software Support: 1 year (Preferred)
Work Location: In person
Salary : $46,000 - $56,000