What are the responsibilities and job description for the Digital Services Specialist position at SC State Credit Union?
Join SC State Credit Union as a Digital Services Specialist and play a key role in the day-to-day operation and improvement of our digital banking services. This position focuses on supporting and enhancing online and mobile banking, digital payments, and account opening services to ensure a seamless and reliable experience for our members. In this role, you'll work closely with operations, IT, vendors, and member-facing teams to troubleshoot issues, support system updates, and improve digital service performance and adoption. This is a hands-on, operational role ideal for someone who enjoys problem solving, working across teams, and delivering a strong member experience through digital channels.
Be part of a team that is committed to continuous improvement, operational excellence, and helping members confidently use digital banking tools.
Are you excited about this Digital Services Specialist job?
As a Digital Services Specialist at SC State Credit Union, you will be responsible for supporting the daily operation and performance of our digital banking platforms. You'll monitor system activity, identify and resolve issues, and ensure digital services such as online banking, mobile banking, transfers, payments, and account opening function smoothly for both members and staff.
Maintaining awareness of industry trends and emerging technologies, system performance, member feedback, and operational processes will be essential to your success as you help ensure our digital services remain relevant, reliable, user-friendly, and aligned with member needs.
What we're looking for in a Digital Services Specialist
To succeed in this role, you should be comfortable working in a fast-paced, operational environment where attention to detail, problem solving, and follow-through are critical. Strong analytical skills will help you evaluate system performance, user behavior, and trends to identify opportunities for improvement. Excellent communication skills are essential, as you will regularly work with team members across departments and explain digital services to both technical and non-technical audiences. A customer-focused mindset is key, with the ability to understand member needs and ensure a positive digital banking experience.
You should be highly organized and able to manage multiple priorities, including issue resolution, system updates, and ongoing projects. A willingness to learn and adapt is important, as digital banking services and technologies continue to evolve.
A college degree is preferred, or equivalent experience with at least 1 year of experience in an operational, technical or member service role at a financial institution. All applicants must have excellent written and oral communication skills, demonstrated technical acumen, the ability to multi-task, and a passion for understanding and developing modern technologies. The position requires excellent computer and analytical skills and proficiency with Microsoft Office Programs, including Excel.
Make your move
If you're looking for a role where you can take ownership of digital services, solve problems, and make a direct impact on the member experience, we encourage you to apply. Join SC State Credit Union and help us deliver simple, reliable, and effective digital banking solutions for our members.
Salary : $20 - $24