What are the responsibilities and job description for the Dispatch Support Agent position at SC Staffing, Inc.?
Our client is seeking a Dispatch Support professional to manage inbound emergency calls from 9:00 AM to 5:30 PM, including a 30-minute unpaid lunch break. This position begins as a three-month contract and can be extended up to six months.
The role will be hybrid.
Training:
- For the first two weeks, the candidate will work the 8:00 AM to 4:30 PM EST shift for training purposes - ONSITE
Roles & Responsibilities
- Handle inbound emergency calls, including creating gas leak orders and facilitating emergency appointments.
- Contact customers to provide updates on appointments and reschedule any missed appointments.
- Assist with daily dispatch reporting, including logistics and AM/PM order reports.
- Support the dispatch supervisor with Board of Public Utility reports as needed.
- Aid the scheduling department with outbound calls, mark outs, and reporting as necessary.
- Provide business support for field operations, including account reviews and order creation.
- Perform other related departmental duties as required.
Requirements
Minimum Qualifications
- Experience handling safety-sensitive inbound emergency calls.
- Previous customer service experience.
- Strong oral and written communication skills.
- Ability to multitask effectively.
Salary : $20