Front Office Associate For Plastic Surgery Practice

South Bay Plastic Surgeons is seeking a highly motivated, polished, and service-oriented Front Office Associate to join our high-performance team.

We are looking for a self-starter with a strong background in exceptional customer service. Our standard of service is comparable to Nordstrom, Hermès, and The Ritz-Carlton—professional, attentive, personalized, and consistent. The right candidate understands that every patient interaction is an opportunity to create an exceptional experience.

A high level of responsibility, accountability, professionalism, and attention to detail is required. This position is ideal for someone who takes ownership of their work, learns quickly, communicates effectively, and thrives in a fast-paced, team-oriented environment.

Responsibilities

The Front Office Associate will work as part of a high-performance team and will be responsible for:

• Scheduling patients using established phone scripts and protocols
• Answering, triaging, and appropriately transferring incoming calls
• Greeting patients and creating a warm, professional first impression
• Providing exceptional customer service throughout the patient experience
• Entering and maintaining accurate patient demographics, insurance, and other information in the EMR
• Maintaining a paperless office by effectively utilizing our EMR and other practice management systems
• Verifying insurance benefits and communicating benefit information to patients
• Obtaining authorizations for new patient and follow-up visits with contracted HMOs
• Creating invoices, entering charges, and collecting patient balances
• Credentialing our office and providers, both in person and over the phone
• Providing patients with appropriate education regarding our services and products to help them make informed decisions
• Collaborating closely with physicians and colleagues to ensure a seamless patient experience
• Supporting teammates and assisting with additional responsibilities as needed
• Taking ownership of assigned tasks and following through to completion
• Performing other duties as requested by your supervisor or as needed to support the team

Qualifications & Experience

• Previous experience in a high-end customer service, hospitality, medical, or luxury retail environment strongly preferred
• Exceptional communication and interpersonal skills
• Professional, polished, and personable demeanor
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong sense of responsibility, accountability, and ownership
• Ability to work independently while also contributing positively to a team
• Comfortable learning and retaining detailed information about medical, surgical, and aesthetic services
• Knowledge of the plastic surgery and aesthetic industry is a plus
• Experience with practice management systems and EMRs is a plus
• Bilingual in English/Spanish is a plus
• A positive attitude and genuine commitment to providing an exceptional patient experience are essential
• Must be willing and able to develop in-depth knowledge of our plastic surgery, aesthetic, and medical services, products, and patient experience

What We Offer

Our practice is growing, and we offer a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) eligibility after one year of employment
• Employee Spa benefits
• Opportunity to grow within a dynamic, high-performance medical practice

Background checks are performed as part of our hiring process.

If you are confident in your ability to deliver a level of service that exceeds expectations, take pride in your work, and want to be part of a team committed to excellence, we would love to hear from you.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Insurance verification: 1 year (Required)
• Customer service: 3 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 3 years (Preferred)

Ability to Commute:

• Torrance, CA 90505 (Required)

Ability to Relocate:

• Torrance, CA 90505: Relocate before starting work (Preferred)

Work Location: In person

Salary : $23 - $26