Mobile Donor Care Specialist I

About Us: Our Vision & Values

At South Bend Medical Foundation (SBMF), we are committed to becoming a nationally recognized, not-for-profit organization through investment in quality, technology, and community. We work together toward this goal by staying grounded in our RISE values:

• Respect: We value others, honor diverse perspectives, and embrace our differences.
• Innovation: We lean into change, recognizing that healthcare constantly evolves and creativity is key.
• Stewardship: We practice social and fiscal responsibility in everything we do.
• Excellence: We deliver accurate, timely service and clear communication to our clients, our community, and one another.

Make a Difference, One Donor at a Time

SBMF is seeking a dependable and compassionate Mobile Donor Care Specialist I to support blood collection activities at mobile blood drives throughout the communities we serve. This hands-on role is ideal for someone who enjoys working directly with donors, providing excellent service, and contributing to a mission that helps save lives. In this role, you must have flexibility to change your start time and location each day depending on where our blood drives are scheduled each day. Advanced notice is provided on your schedule, but flexibility is an important part of this role. 

The Mobile Donor Care Specialist I is responsible for donor registration, screening, blood collection, quality control, and accurate recordkeeping. This position also helps prepare supplies, transport equipment, and set up and tear down mobile blood drives. Team members may occasionally be asked to support a fixed donor center. 

Key Responsibilities

• Register, screen, and collect blood from donors in accordance with FDA and AABB guidelines.
• Enter donor information into the computer system and accurately obtain and document vital signs.
• Complete required screening and collection documentation and obtain required signatures.
• Maintain complete, accurate, and confidential donor records.
• Recognize and document adverse donor reactions and provide appropriate donor care and follow-up.
• Perform required quality-control procedures and document corrective actions when applicable.
• Prepare supplies and assist with the transportation, setup, and teardown of equipment for mobile blood drives.
• Serve as a transport driver when assigned.
• Maintain department supplies, equipment, instruments, and a clean work environment.
• Document mobile blood drive statistics and complete related clerical responsibilities.
• Establish and maintain competency in all assigned duties.
• Maintain a professional appearance and provide courteous, respectful service to donors and team members.

Work Environment

This position works with blood, biohazardous materials, and other potentially infectious substances. Appropriate personal protective equipment is provided. The role also involves transporting, setting up, and taking down equipment at mobile blood drive locations.

• High school diploma or equivalent.
• Phlebotomy education, training, or experience preferred.
• Strong typing and data-entry skills.
• Excellent interpersonal and donor-service skills.
• Ability to communicate professionally and maintain donor confidentiality.
• Valid driver’s license required.
• Ability to use a personal vehicle when necessary.
• CPR certification required.
• Ability to lift up to 50 pounds, with or without reasonable accommodation.
• Ability to perform the essential functions of the position with or without reasonable accommodation.