Implementation Specialist

Title

Implementation Specialist

Job Description

Job Overview

The Implementation Specialist is responsible for driving system functionality, master data integrity, business process optimization, and cross-functional alignment throughout the ERP ecosystem. This role blends hands-on system expertise with responsibilities to ensure accurate planning, reliable reporting, and effective user adoption. The D365 Implementation Specialist will serve as a central liaison across Manufacturing, Quality, Supply Chain, and Warehouse Operations, ensuring that D365 configuration, workflows, and data structures fully support operational requirements and long-term scalability.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Support a team of analysts responsible for ERP data stewardship, QMS documentation, and operational reporting.
• Serve as the primary Dynamics D365 super-user, ensuring accurate BOM configuration, item master integrity, and optimized system setup.
• Partner closely with Manufacturing, Quality, and Warehouse Operations to ensure efficient material flow, timely release, and system alignment.
• Design, track, and interpret Supply Chain KPIs to support continuous improvement, cost reduction, and operational maturity.
• Oversee development, maintenance, and delivery of ERP training materials, onboarding processes, and user adoption resources.
• Diagnose and resolve ERP issues involving material masters, formulas/recipes, production routes, and process orders.
• Support cycle count and physical inventory programs, including variance analysis, root-cause investigation, and classification corrections.
• Identify, recommend, and implement process improvements and system enhancements to strengthen data accuracy and workflow efficiency.
• Ensure all ERP-driven supply chain processes comply with cGMP, regulatory requirements, and internal quality standards.
• Assist end-users in developing and enhancing reports to support data-driven decisions and operational planning.
• Contribute to the execution of new ERP initiatives, including system upgrades, functional enhancements, and configuration changes.
• Collaborate with system users, vendors, and management to determine appropriate system settings, workflows, and functional design.
• Analyze inventory data to evaluate stocking levels, inventory turns, and reorder points, recommending adjustments as needed.
• Working knowledge of cGMP, FDA, and other regulatory expectations related to supply chain and ERP data integrity.
  
  

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education And/or Experience

Bachelor’s degree in Supply Chain Management, Business Administration, Life Sciences, or a related discipline.

Minimum of 6 years of experience in supply chain or operations, including at least 2 years in a supervisory or lead capacity.

Experience Within The Pharmaceutical Or Biotechnology Industry Preferred.

Strong proficiency with ERP platforms, ideally Dynamics D365 or Oracle.

Solid understanding of MRP principles, bill of materials structure, and production scheduling best practices

Knowledge, Skills, And Abilities

To perform this job successfully, an individual must be proficient with an Inventory software; Order processing systems and Word Processing software. The individual also needs to have proficient computer skills in electronic mail, record keeping, spreadsheets; Microsoft Office Word, Excel and Outlook are preferred, and understand and perform the applicable functions of Dynamics Ax that apply to the Supply Chain operation.

• Analytical/Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas.
• Oral/Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes work tasks; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.
  
  

Supervisory Responsibilities

This position has no supervisory responsibilities

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation: $35.00-$40.00 per hour

Shift: Monday-Friday 8:00AM-5:00PM

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:

www.sbmmanagement.com/careers Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.