Ecommerce Manager

A luxury fashion brand known for timeless and elegant women’s apparel is looking for a hands-on Ecommerce Manager to oversee and grow our direct-to-consumer business. This role is ideal for a self-starter who thrives in a fast-paced, entrepreneurial environment and enjoys wearing many hats.

Key Responsibilities

Shopify Site Management

• Oversee all aspects of the Shopify ecommerce site, ensuring site is up-to-date, functional, and visually aligned with the brand
• Manage and execute site updates, new product launches, merchandising, content updates, and promotions
• Identify and troubleshoot site bugs or errors, working with developers or agencies as needed
  
  

Ecommerce Operations

• Oversee day-to-day ecommerce operations including order processing, fulfillment, and shipping accuracy
• Manage inventory flow between the warehouse and the ecommerce platform to ensure accurate stock levels
• Maintain close communication with warehouse partners to ensure timely fulfillment, returns processing, and quality control
  
  

Customer Service Management

• Manage and support the customer service representative, ensuring timely and professional handling of all customer inquiries, returns, and issues
• Develop and implement policies and procedures to enhance the customer experience
  
  

Project Management

• Lead and execute ad-hoc ecommerce projects (e.g., platform integrations, operational process improvements, new tech tools)
• Collaborate cross-functionally with marketing, creative, and operations teams to support brand initiatives online
  
  

Qualifications

• 3 years of ecommerce experience, preferably with fashion or consumer brands
• Strong hands-on experience with Shopify and its ecosystem of apps, integrations, and backend management
• Familiarity with inventory management systems and warehouse operations
• Excellent problem-solving and troubleshooting skills
• Strong organizational skills and ability to manage multiple priorities and deadlines
• Leadership and people management experience is a plus
• Highly proactive, resourceful, and detail-oriented
  
  

Salary $90,000-$95,000