Customer Support & Office Manager

Job Title: Customer Support & Office Manager

Overview:

A New York–based luxury womenswear label known is seeking a highly resourceful, organized, and proactive individual to join our team as a Customer Support & Office Manager. This role is ideal for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and is eager to contribute across customer service, operations, and administrative functions.

Key Responsibilities:

Customer Support (E-commerce):

• Manage day-to-day customer inquiries across email and other platforms
• Provide timely, thoughtful, and brand-aligned responses
• Handle order issues, returns, exchanges, and general support needs
  
  

Office Management:

• Oversee the smooth daily operations of the office
• Maintain organization of supplies, workspace, and inventory
• Coordinate internal logistics and support team needs
  
  

Shipping & Fulfillment:

• Oversee shipping operations from the office
• Coordinate packing, labeling, and dispatch of orders and samples
• Track shipments and resolve any delivery issues
  
  

Sample & Product Management:

• Organize and maintain sample inventory
• Run samples for internal and external needs (press, shoots, etc.)
  
  

PR & Administrative Support:

• Assist with PR-related administrative tasks
• Coordinate with external partners, stylists, and press contacts
• Support brand initiatives and special projects as needed
  
  

Qualifications:

• Highly organized with strong attention to detail
• Resourceful, proactive, and able to problem-solve independently
• Excellent written and verbal communication skills
• Comfortable multitasking and prioritizing in a dynamic environment
• Prior experience in customer service, office management, or fashion/retail operations is a plus
• Positive attitude and eagerness to learn
  
  

Salary $75,000