Senior Network Operations Control Center Technician

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply:

• You are a self-starter.
• You are resourceful and thrive in a fast-paced environment.
• You have a strong work ethic.
• You are passionate and driven to achieve results.
• You are a team player who enjoys working in a collaborative environment.
• You continuously challenge yourself to find innovative ways to improve.
  
  

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

Your Next Career Opportunity – Senior Network Operations Control Center Technician

The primary function of this position is to monitor, conduct incident management, support multiple networks and facilities sub-systems in a 24X7 operations center. This position is responsible for supporting a wide range of network types (Tower Lighting, Microwave, DAS, and Wired WAN/LAN) and in-building facilities sub-systems (Environmental Controls, Access Systems, UPS and Generators, etc.). The Senior NOCC Technician is also responsible for analyzing problems and escalating to the appropriate teams for resolution.

What You Will Do – Primary Responsibilities

• Responsible for fault monitoring and management, troubleshooting, configuration control, trouble ticket generation and management, and reports development and generation.
• NOC phone support and provide customer status updates as needed.
• Coordinate troubleshooting efforts while collaborating with various technical teams, network engineers/system administrators, and customer organizations.
• Monitor network status and manage outage incidents with telecommunication providers.
• Conduct basic layer 1 troubleshooting of equipment when required.
• Make technical and process recommendations to prevent repeating outages.
• Monitor physical security systems and site access control.
• Perform infrastructure monitoring for facilities systems and implement restart/recovery procedures as necessary.
• Analyze problems; escalate and distribute as applicable to necessary teams, track issues and open incidents through resolution.
• Develop detailed description of system outages as well as provide availability reports that defined SLA (Service Level Agreement) guidelines.
• Monitor tower lights using proprietary software programs and process incoming alarms in 30 minutes or less. File, extend and cancel NOTAMS in compliance with FAA Specifications.
• Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
• Communicate clearly via email, trouble-ticket items and other required notices to RSM, Area Operations Director, or Facilities Director and other required parties in a timely manner.
• Print, process and file automated poll-out (RUOK) reports.
• Perform miscellaneous office clerical duties to maintain NOCC reports and files.
• Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers.
• Participate in the assimilation and training of new team members.
• Compile and maintain NOCC statistical reports and ongoing NOCC spreadsheets as required.
• Other projects and duties as assigned.
  
  

What You’ll Need – Qualifications & Requirements

Trilingual in English/Spanish/Portuguese preferred

H.S. Diploma/GED Associates Degree preferred;

• and 3-5 years in a Network Helpdesk or Network Operations Center, including technical and/or administrative/support roles. Experience in a tiered network operational support role
• Proven knowledge of network management of WAN/LAN computer networks, data communications, TCP/IP, applications monitoring & diagnostics
• Working knowledge of SolarWinds or comparable network management tool, ticketing systems, and basic Windows and Linux skills is a plus.
• Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
• Other Network Technical Certifications