What are the responsibilities and job description for the Network Operations Control Center Technician II position at SBA Communications?
SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
We welcome your interest in SBA. Let us know a little about you by checking all that apply:
If you are ready to make an impact, join our team!
Your Next Career Opportunity – Network Operations Control Center Technician II
The primary function of this position is to monitor, conduct incident management, and support multiple networks and facilities sub-systems in a 24X7 operations center. This position is responsible for supporting a wide range of network types (Tower Lighting, Microwave, DAS, and Wired WAN/LAN) and in-building facilities sub-systems (Environmental Controls, Access Systems, UPS and Generators, etc.).
What You Will Do – Primary Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We welcome your interest in SBA. Let us know a little about you by checking all that apply:
- You are a self-starter.
- You are resourceful and thrive in a fast-paced environment.
- You have a strong work ethic.
- You are passionate and driven to achieve results.
- You are a team player who enjoys working in a collaborative environment.
- You continuously challenge yourself to find innovative ways to improve.
If you are ready to make an impact, join our team!
Your Next Career Opportunity – Network Operations Control Center Technician II
The primary function of this position is to monitor, conduct incident management, and support multiple networks and facilities sub-systems in a 24X7 operations center. This position is responsible for supporting a wide range of network types (Tower Lighting, Microwave, DAS, and Wired WAN/LAN) and in-building facilities sub-systems (Environmental Controls, Access Systems, UPS and Generators, etc.).
What You Will Do – Primary Responsibilities
- Monitor and manage networks, facilities, and lighting control systems.
- Provide basic troubleshooting, trouble ticket generation and management.
- Support NOC phone and provide customer status updates as needed.
- Exercise tact and diplomacy when processing incoming and outgoing telephone calls from tenants, FAA, FCC, SBA team members and complaints from the general public.
- Monitor physical security systems and site access control.
- Monitor network switches, firewalls, and circuits providing internet access circuits to tenants.
- Monitor facilities sub-systems including, but not limited to HVAC, power, and access controls.
- Monitor tower lights using proprietary software programs and process incoming alarms. File, extend and cancel NOTAMS in compliance with FAA Specifications.
- Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
- Communicate clearly via email, trouble-ticket items and other required notices to RSM, Area Operations Director, or Facilities Director and other required parties in a timely manner.
- Must have the flexibility to relocate for up to a week to run the NOCC from a remote location during emergency situations.
- Read and respond to personal and NOCC email in a timely manner.
- Perform miscellaneous office clerical duties to maintain NOCC reports and files.
- Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers.
- Able to work overtime, daily and weekends, as required to ensure NOCC is manned 24 X 7.
- Other projects and duties as assigned.
- Trilingual in English/Spanish/Portuguese preferred
- H.S. Diploma/GED Associates Degree preferred;
- and 0-2 years in a technical support role in a Helpdesk or NOC.
- Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stoop, bend, kneel or crouch.
- Ability to stand, walk and sit.
- Ability to reach with hands and arms
- Visual ability correctable to 20/20.
- Sitting up to 90% of the day.
- Ability to respond verbally in an understandable, professional manner in person and over the telephone.
- Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
- Ability to lift up to 20 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays
- Moderate noise level.
