What are the responsibilities and job description for the Verizon Representative position at SB Telecommunications?
Who We Are
We proudly collaborate with Verizon to bring reliable telecommunications solutions to homes and businesses. At SB Telecommunications, we believe that outstanding customer service is the cornerstone of any successful partnership. Our team thrives on creating meaningful connections with customers, addressing their needs with empathy and efficiency, and ensuring their satisfaction. We are committed to fostering a supportive and engaging work environment where our representatives feel empowered to provide the best possible service and grow their careers.
Who We Need
If you’re a natural problem-solver with a genuine desire to help others, eyes here. We are searching for enthusiastic individuals to join our team as Verizon Representatives! In this vital role, you'll be the primary point of contact for customers, providing exceptional support and ensuring a positive experience with their Verizon services. If you possess excellent communication skills, a patient approach, and a passion for customer satisfaction, we invite you to be part of the action!
What’s In It For You?
- Competitive weekly pay with performance-driven incentives
- Opportunities for career advancement and professional development within a growing company
- Employee discounts on Verizon services
- Supportive and collaborative team environment
- Access to employee assistance programs for personal and professional well-being
Core Duties
- Serve as the primary point of contact for Verizon customers, addressing inquiries and resolving issues related to their internet, TV, and voice services.
- Provide accurate and comprehensive information regarding Verizon product features, service options, billing, and technical troubleshooting steps.
- Listen attentively to customer concerns, empathize with their situations, and effectively de-escalate challenging interactions with professionalism and calm.
- Guide customers through technical troubleshooting processes, offering clear, step-by-step instructions to diagnose and resolve service interruptions or equipment malfunctions.
- Accurately document all customer interactions, service requests, and resolutions within the designated customer relationship management (CRM) system.
- Collaborate with various internal departments, including sales and technical support, to ensure seamless service delivery and prompt resolution of complex customer issues.
- Identify opportunities to enhance the customer experience and proactively offer relevant solutions or promotions to meet their evolving needs.
- Maintain up-to-date knowledge of Verizon's services, policies, and procedures through continuous training and self-study.
Key Attributes
- Proven experience in a customer service role, preferably in a telecommunications environment.
- Exceptional verbal and written communication skills, with a clear and professional phone etiquette.
- Strong active listening skills and the ability to demonstrate empathy and patience.
- Proficiency in navigating computer systems and multiple applications simultaneously.
- Ability to learn and retain complex product information and technical details.
- Excellent problem-solving abilities and a keen attention to detail.
- Ability to work flexible shifts, which may include evenings or weekends
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
Work Location: In person
Salary : $55,000 - $60,000