Lending Servicing Specialist I

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Consumer Loan Specialist I will be responsible for managing a portfolio of consumer loans. This position will serve as a central point of contact for loan customer inquiries. Essential Duties and Responsibilities Respond to customer phone calls and emails and provide quality customer service to consumer loan customers Assist branch and call center associates with payment processing or loan questions Resolve any problems or issues that arise with a loan efficiently and in a timely manner Process telephone payments for consumer loan customers Assist customers with automatic payments, payment extensions, due date changes, and various other loan file maintenance items Logs complete and accurate notes of all correspondence with customers in the bank’s system of record Ensure that post-closing loan exceptions are resolved within the standard timing set by bank management and policy Adheres to loan policies and procedures with complete documented files to ensure satisfactory reviews from internal and external audits. Ability to meet individual goals and contribute in a team-oriented environment to ensure departmental and company goals are met. Sets and achieves challenging goals without direct supervision and contributes to a positive team spirit. Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training. Performs other duties and responsibilities as assigned by management. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Skills Ability to read and comprehend simple instructions, short correspondence and memorandums. Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations. Ability to write simple correspondence Education and/or Experience High school diploma or its equivalent is required. One year of related experience preferred Computer Skills MS Office programs Jack Henry Silverlake platform Other Qualifications Must possess excellent telephone and customer service skills. Must have good oral and written communication skills. Must maintain punctual and regular attendance. Must present a friendly, professional image and conduct. Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk! There’s never been a better time to join our team.