Client Account Manager

Duties:

· Responsible for complete management and direction of landscape maintenance contracts assigned.

· Ensure that customer service/dispatch concerns are handled in an efficient manner and communicated to clients.

· Field calls from irrigation techs and provide assistants and directions to staff.

· Provide regular two-way communication between the office and the crew. Return calls and emails from office in a timely matter.

· Provide directions and follow up regarding equipment and hand tool repair/replacement needs.

· Dispatch Maintenance Crew (Line out crews) in AM being sure that they understand their work orders and they are prepared for the day.

· Ensure that crew members are properly uniformed and prepared each day

· Review service maintenance job sites for quality of service and update data work sheets on all job sites weekly.

· Identify enhancement opportunities photograph, measure and/or count items needed such as rock replenishment, missing/dying plants, annuals, fertilization, irrigation improvements, tree trimming, etc. and submit to senior account manager.

· Where job sites are lacking or have potential future problems in the crew’s performance, put crew lead on notice by giving clear direction and expectations to bring property within standards.

· Document all service calls that you complete (including parts)

· Follow up weekly to ensure that weekly maintenance and cleaning of vehicles & trailers is performed.

· Perform employee evaluations for maintenance leads & crew members.

· Work with HR department to ensure that all crew members receive regularly scheduled training, testing and evaluations.

· New accounts/jobs: a. Interact effectively with Sales & Marketing Department to ensure smooth start-ups of new jobs. b. Complete start up account worksheets timely. c. Attend job walks with salesman and/or client d. Document (with pictures) potential enhancement sales and potential problems on properties. e. Submit proposals for routine enhancements for example: Tree Trimming, Annual flowers, Doggie Stations, Irrigation Repairs, etc.

f. Follow up on Crew Task list and report daily on completed work

Success Behaviors

· Self-starter and self-discipline and demonstrate initiative

· Understanding and working knowledge of contractual legal language

· Excellent communication and interpersonal skills

· Excellent organizational and time management skills

· Results and action oriented

· Effective problem-solving skills, ability to handle adversity

· Performs and demands excellent quality in work

· Service and teamwork oriented

· Focus on learning and self-development

Minimum Qualifications & Educational Requirements

· Licensed Driver with clear DMV record

· OSHA 30

· E-verifiable