Quality Control Analyst

EDUCATION

A B.S. or B.A. or equivalent normally required, Mortgage Lending, HMDA and Quality control training or practical experience.

PREFERRED SKILLS

Proficient reading, writing, grammar, mathematics, and analytical skills; proficient interpersonal relations and communicative abilities; demonstrated supervisory skills; a thorough knowledge of all aspects of loan operations activities and tasks, including the legal and regulatory aspects of lending that impact operations; a comprehensive knowledge of bank lending policies and procedures; proficient PC and loan software skills; visual and auditory skills.

ROLE AND RESPONSIBILITIES

Responsible for establishing advanced quality controls and implementing continuous improvement standards and procedures for State Bank. Collaborates with the Risk Management Group to understand changes in regulatory requirements in our Mortgage, Consumer and Commercial Business Lines, coordinates the implementation with Operations Leaders and establishes operational metrics to proactively identify defects in our production. Collaborates with the CTIO, QC Manager and other Directors in the Operations areas to execute specific goals for the department; determines work procedures and drives the required quality standards. Ensures process compliance with all operating policies and procedures; communicates with appropriate personnel; provides periodic reports.

ESSENTIAL DUTIES

• Provide the following services to the Operations Group:

• Mortgage Disclosures.
• Mortgage Pre and Post Closing reviews.
• HMDA implementation, review and transition to Risk Management for submission.
• Third Party & Investor reviews.
• Proactive defect identification and management.
• Ensure that all activities of the department are conducted in accordance with established bank lending policy, procedures, quality and service level agreements (SLAs).
• Monitor the efficiency and accuracy of all loan processing and servicing tasks
• Work closely with department, along with customer service personnel, to integrate activities, provide quality customer service, and enhance internal operations.
• Assist with regulatory compliance efforts; monitors department adherence to regulations.
• Analyze quality errors and trends to determine the root cause and communicate errors to the necessary departments in a timely manner.
• May meet with internal bank personnel and lending customers to resolve problems, provide information, etc.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Communicate with the Quality Control Manager, other Directors in the department, other supervisors, and appropriate staff personnel to integrate activities.

• Provide timely reporting to the Quality Control Manager and other appropriate groups or individuals
• Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank’s compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

ANCILLARY DUTIES

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

PHYSICAL REQUIREMENTS

• Must be able to remain in a stationary position more than two-thirds of the time.
  • The person in this position needs to occasionally move about inside the office to accomplish tasks.
  • Must be able to adjust or move objects up to 20 pounds in all directions.
  • Frequently communicates with others to exchange information.
  • Constantly moves wrists, hands, and/or fingers.
  • Must be able to assess the accuracy, neatness, and thoroughness of the work assigned.