System Programmer/Analyst, Athena IDX

Overview

System Programmer/Analyst, Athena IDX - Stony Brook CPMP Information Technology

Location: East Setauket, NY

Schedule: Full-time

Days/Hours: Monday through Friday - 8:30am to 5:00pm

Responsibilities

SUMMARY: The System Programmer Analyst provides application support of the Athena IDX Registration/Scheduling and Billing Accounts Receivable systems. The incumbent is responsible for performing functions of analysis, design, maintenance and implementation of software upgrades. Works as a liaison between Business team and Information Technology (IT) team and vendor to assist in the selection of enhancements to be implemented for system performance and ease in workflow. Work with various teams to coordinate application upgrade cycle dates. Work closely with the testing team to ensure smooth and uneventful application upgrades. The Financial System Application Systems Analyst will coordinate with project managers and business owners to implement small and medium projects successfully and will work closely with the Business team to implement Optimization changes successfully as well as act as a contact with the software vendor's resources.

Job Duties & Essential Functions:

• Technical Support and maintenance of Athena IDX BAR, TES Editing, ETM, DBMS and Cache, WEB applications, Optum/Claims Manager, EDI and claim form production, BAR dictionaries and Security.
• Improving workflow and efficiency in departments by creating criteria driven views that can be easily opened and downloaded.
• Manage ETM dictionaries, user access, purge jobs and issue resolution.
• Create and edit DBMS queries and screen formats.
• Create cache queries which can be downloaded to Excel. 
• Provide support for check reconciliation, 835 and 837 functions.
• Copay reallocation utility revisions and testing.
• Statements and dunning table adjustments and testing.
• Weekly collection agency file creation and upload to agencies.
• Coordinate upgrades and Perform Enterprise Index testing for application and license updates.
• Create weekly report of Duplicate patient resolutions for Patient Access.
• Using MS Word, create and run scripts in character cell that update patient registration and financial information. 
• UI and platform migration testing and issue resolution i.e. CBW, Linux, Windows, and server migrations.
• Ability to analyze and troubleshoot all Athena IDX database issues
• Support for SQL, databases, networking, modality integration, MS windows.
• Technical/functional troubleshooting and data analysis to determine root causes of software problems, including issue definition and resolution.
• Proactively identify and make recommendations on opportunities for automation of tasks and workflow improvement.
• Respond promptly to client needs, including resolving escalated support calls, and solicit feedback to improve service, meet commitments and provide follow-up within a timely manner.
• Develop and maintain proficiency in the company's software solutions, solution methodologies, core technologies and financial/patient services. Ensure programs meet technical specifications and standards.
• Code, test, debug, implement, and document moderately complex programs or technical configuration.
• Design and execute unit, system and integration test plans for new developments/releases/reports.
• Maintain technical documentation based on standard operating procedures in support of the assigned application.
• Perform application maintenance activities and provide production support.
• Participate in focus groups and workshops, attend vendor training and demonstrations.
• Work closely with business analysts on the implementation of newly acquired practices.

Qualifications

Required Education and Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 3 years of technical support of financial applications software in a multi-practice medical setting
• Technical experience with Athena IDX Registration and BAR systems, TES Editing, ETM, DBMS and Cache, WEB applications, Optum/Claims Manager, EDI and claim form production, BAR dictionaries and variables, database, Security
• Working knowledge of SQL, databases, networking, modality integration, MS windows
• Strong analytical and problem-solving abilities.
• Excellent written and oral communication skills, including presentation skills.

Preferred Education and Qualifications:

• Experience with HL7 interfaces
• Hands-on experience using one or more of the aforementioned systems in a support, operational or implementation role to ensure maximization of cash flow while improving patient, physician and practice management relations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers.  The employee must be able to exchange accurate information in these situations. 

This position is active and requires the employee to constantly move about in the office to assist patients, staff and medical providers.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP. 

In accordance with the New York State Department of Health (DOH) order that all hospitals and nursing homes “continuously require all personnel to be fully vaccinated against COVID-19,” Candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol. The order also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The order allows for limited medical exemptions with reasonable accommodations, consistent with applicable law.

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.  Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.