Case Manager (Family Support Partner) - CSF

POSITION PROFILE:

This position provides direct and indirect services to a caseload of culturally diverse individuals and/or families, including comprehensive assessment, information and referral, case planning, parenting education using evidence-based models, advocacy and other supportive services. This position is eligible for hybrid work schedule. Work hours typically fall Monday-Friday with the need for early morning, evening and weekend appointments based on client schedule.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Provide case management services to include interviewing, assessing, case planning, solution seeking, goal setting, referral, advocacy, and parenting education.
• Manage caseload of 15-18 cases with an average 13-18 visits per week to include intake, client needs assessment, goal setting, develop individual service plans, parenting education, advocacy for client development, and follow-up services.
• Implement identified evidence-based parenting education models with fidelity (e.g. SafeCare and Systematic Training for Effective Parenting- STEP).
• Maintain accurate client records, document case notes in timely manner, and complete funder reports as requested.
• Schedule and conduct home or in-person visits with clients for intake and or client servicing appointments.
• Coordinate and conduct group facilitation may include trauma informed services, parenting education using the Systematic Training for Effective Parenting (STEP) curriculum, socio-emotional curriculum, or other topics of interest.
• Develop and maintain positive relationships with clients and other connected program partners.
• Participate in ongoing individual and group supervision to strengthen professional skills.
• Perform home-based visits as primary service location unless client needs/safety issues dictate otherwise.
• Perform visits for client sessions with flexibility and attention to client’s schedule (including early morning, evenings and weekends as needed).
• Perform outreach activities within the community as needed.
• Remain culturally sensitive and respectful in all client, staff and community interactions.
• Attend and participate in partner and funder-related meetings, trainings.

QUALIFICATIONS (Education, Experience and Certifications):

• Bachelor’s Degree in Social Work, Child and Youth Development, Humans Services, or related field preferred
• Experience in case management, group facilitation, direct client service, and delivering curriculum-based interventions with youth and families.
• Demonstrated experience working with diverse populations and cultures and socio-economic families
• Bi-lingual English/Spanish preferred
• Experience working with school systems is highly desirable.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to demonstrate knowledge of trauma-informed care and practices
• Solid proficiency of Microsoft Office to include Word, Excel and Outlook
• Accurate data entry of time sensitive information in fast paced environment
• Strong communication skills - ability to document client services in clear and concise manner
• Bilingual in English/Spanish or other common immigrant language is preferred.
• Ability to effectively manage multiple demands and time-sensitive priorities.
• Works well with a broad range of diverse, cultural and socio-economic populations and backgrounds.
• Possess an awareness of multi-cultural critical issues and community conditions facing children, youth, and families throughout San Diego
• Access to reliable transportation and willing to use it for work-related purposes.