What are the responsibilities and job description for the Help Desk Support Technician position at Saxon Global?
Title: Support Desk Technician I
Location: Seville, OH (Onsite) zip code is 44273
Duration: 12 Months Contract
Entry-level to mid Support Desk role focused on front-line IT support for bank associates.
Key Responsibilities
- Answer Service Desk calls/emails; create and manage tickets (first-call resolution focus)
- Troubleshoot workstation hardware/software; escalate to Tier 2/3 as needed
- Perform basic preventive maintenance on PCs, printers, peripherals
- Place service calls with vendors
- Support AD password resets and basic user admin
Key Skills
- Exceptional customer service, verbal and written communication
- 1–2 years IT support or A /MS certification
- Experience with Windows desktop OS, Active Directory, basic hardware
- Strong documentation, analytical, and problem-solving skills
- Must adhere to banking compliance standards (BSA/AML/OFAC, etc.)
Salary : $15 - $17