What are the responsibilities and job description for the Dispatch position at Sawyer?
Description:
We are hiring a Part - Time Dispatcher, 16 to 24 hours a week. The Transit Dispatcher is responsible for providing a variety of public transportation information to the passengers, the public and other public agencies; provide quality customer service, schedule ride request, and communication with Transit Drivers.
Requirements:Duties and Responsibilities:
- Assist in planning and scheduling of transit routes.
- Receive transportation requests using the transit dispatch software, and monitor operation and accuracy.
- Check transit routes to ensure efficiency.
- Assist with accurate record keeping.
- Monitor communication between drivers in the field for the purpose of assisting drivers needing assistance.
- Provide excellent customer service.
- Must be able to work every other weekend.
Qualifications and Skills:
- Must have a valid driver license and a good, clean, driving record.
- Computer literacy: Dispatchers need to be able to use transport software and have a strong sense of data management.
- Must have excellent problem solving.
- Judgment: Dispatchers need to be able to make decisions quickly and prioritize calls by level of importance. They should be able to recognize the difference between emergencies and non - emergencies.
- Organization: Dispatchers need to be organized and able to multitask.
- Attention to detail: Dispatchers need to pay close attention to detail.
- Employees will be subject to Pre-Employment drug screening and random drug screening for drug and alcohol as required by FTA regulations.
- Knowledge of computers, cell phone, and two-way radio.
- Strong communication skills, both verbal and written
- Ability to work independently with minimal supervision
- Flexibility in working hours
- Must be able to work every other weekend.
Note: Previous experience is preferred but not required. Training will be provided for the right candidate.
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are a responsible and reliable individual with a passion for helping people, we would love to hear from you.
- All offers of employment are contingent upon successful completion of a criminal background check, pre - employment drug screen and references.