Technical Support Specialist I

FullTime | Hybrid | Tualatin, OR 

SawStop is seeking a Technical Support Agent to join our call center team. This role is ideal for someone who enjoys helping people, solving problems, and learning woodworking products in a structured, supportive environment. You'll be the first point of contact for customers and play a key role in delivering a positive SawStop experience. SawStop is committed to building a diverse and inclusive workplace where everyone feels valued and supported. 

 

Schedule & Work Arrangement 

• Fulltime 
• Hybrid role (mix of onsite and remote work) 
• Monday-Friday, 7:00 AM - 3:30 PM 
• No weekends 
• 10 Holidays per year
  
  

 

What You'll Do 

• Serve as a frontline call center agent, handling a high volume of inbound customer calls, chats, and emails 
• Provide basic technical troubleshooting using established playbooks, and documented procedures 
• Support the full range of SawStop equipment, including saws and accessories 
• Accurately document customer interactions and troubleshooting steps in our case management system 
• Deliver empathetic, professional service with a strong focus on customer satisfaction (CSAT) 
• Follow defined processes while knowing when to escalate issues appropriately 
• Collaborate with teammates and technical specialists to resolve customer concerns efficiently 
  
  

 

What We're Looking For 

Required / Core Skills 

• Call center experience w/CRM
• Ability to lift 20lbs regularly and get hands on with a saw
• Excellent verbal communication and active listening 
• Genuine empathy and a customer first mindset 
• Comfortable handling heavy phone volume throughout the day 
  
  

Interest in or experience with woodworking 

• Proficiency in MS Office Suite (Excel, Word, Outlook) 
  
  

 

Nice to Have 

• Mechanical or electrical aptitude - or a strong desire to learn 
• Curiosity about how products work and why issues occur 
• NetSuite CRM 
• Multilingual abilities are a plus 
  
  

  

Training & Growth 

• Comprehensive training provided - no prior technical background required 
• Clear career path opportunities for growth   
• Ongoing learning and support from experienced team members 
  
  

 

Company Overview 

SawStop is the world leader in power tool safety.  

Headquartered in Tualatin, Oregon we design, engineer, and manufacture innovative woodworking power tools and accessories for amateur and professional markets.  All SawStop power tools feature our patented safety technology that has saved tens of thousands of users from devastating, life-changing table saw injuries. 

Our commitment to quality, innovation, and safety over the past 20 years has made us the industry leader. We're a passionate, collaborative, and intellectually curious group of over 100 professionals who care as much about each other as we do our product.  Focused on innovation and best-in-class quality, we are always looking for smart creative thinkers to expand our product line and reach new markets.  

 

Benefits 

Our Team Members are what make SawStop special. That's why we're committed to taking care of our team through a comprehensive benefits program.  

• Employee-Centered Medical Plan - 95% paid for the employee and eligible dependents.
• Available Health Savings Plan
• Available Flexible Saving Account - Health Care/Dependent Care
• 100% Paid Dental
• 100% Paid Vision
• Basic Life and AD&D Insurance
• Short Term and Long-Term Disability Insurance
• Mental Health and Wellness Resource
• Employee Assistance Program
• 401k Retirement Plans with Company Match
• Paid Time Off and Holidays
• Tutoring Support for Team Member's Kids (Grades K-12)
• Competitive Compensation Package
• Opportunities for Professional Development
• Job-Related Education Assistance Program
  
  

 

Salary: $20 - $25 per hour