What are the responsibilities and job description for the Membership Assistant- Private Country Club position at Sawgrass Country Club?
The Membership Assistant creates a first impression of the Club to members and guests. This position requires a professional appearance and exceptional communication skills with the ability to multi-task. Responsible for creating an atmosphere of cordiality and warmth between the Club and its members. Responsible for ensuring that members and guests are served in a prompt, efficient, and pleasant manner. Greets each member by name.
DUTIES AND FUNCTIONS:
QUALIFICATIONS:
Benefits:
DUTIES AND FUNCTIONS:
- First point of contact for answering the main phone line at the Concierge desk and email inquiries and responses.
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Fulfill Member requests (walk-ins/phone requests):
- Activate and issue Fobs; track applicable charges.
- Create and issue Membership cards.
- Family Charge Privilege: track and create packets, cards, and accounts.
- Issue and apply member car decals and create temporary car decals.
- Acts as a Gate Keeper for the Administrative offices.
- Assist with reciprocal membership maintenance.
- Create new member welcome packets and bags.
- Maintain an open line of communication between the Club and the members, allowing for observations and suggestions to be heard and passed on to the appropriate department manager.
- Assist members with website and app login credentials.
- Assist with Membership Projects.
- Assist with Club's Needs, such as Member Requests and Reservations
- Act as a liaison between Members and any department necessary.
- Any other duties as assigned upon more training.
- Follows all club rules and regulations.
- Be knowledgeable of club information and activities.
- Upon request, assists with special member events.
QUALIFICATIONS:
- Minimum 1-2 years' experience in a similar position.
- Two (2) years of college preferred.
- Able to work flexible office hours. It may include some holidays.
- Strong Customer Service aptitude and willingness to go the extra mile to satisfy members.
- Professional presentation always.
- Attention to detail.
- Excellent Organizational Skills.
- Strong Communication Skills.
- Proficient Computer skills - Microsoft Office, Outlook, and Excel.
- Understand Large Language i.e. Chat GPT.
Benefits:
- Free Lunch Provided: Fuel up for success.
- Holiday Bonus: Celebrate the season with an extra boost (after 90 days)
- Referral Bonuses: Share the love and earn rewards.
- Scholarship Opportunities: Invest in your education.
- Holiday Pay: Because your time matters.
- Partial Uniforms: Look sharp while representing our club.
- 401k Employer Matching: Secure your financial future.