What are the responsibilities and job description for the Senior Consultant, NICE CXone Avtex Solutions $120k - $140k/year · Interested Not Interested position at Savvy, Inc.?
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee-first process. Our vision is the same : a place where employees know they can thrive.
The NICE CXone Senior Engineer is responsible for the overall development, testing, and delivery of the NICE CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR / ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
What You'll Be Doing :
- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
- Works on issues that impact design / selling success, future concepts, and product offerings.
- Ability to mentor Software Engineers.
- Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages : CXone Studio, C#, ASP.NET.
- Design and present projects to improve current process and overall platform.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Work with system analysis and project management for the successful completion of a project.
What You Bring To The Role :
What You Can Expect :
Please note : We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us :
TTEC Digital and our 1,800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000 employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Skills
Software development, Consulting, Information Technology, and Sales
J-18808-Ljbffr
Salary : $120,000 - $140,000
