What are the responsibilities and job description for the Part Time Resource Deployment Advisor position at Savvas Learning?
The Part Time Resource Deployment Advisor provides operational support for customers, Account Managers, and Services delivery teams in fulfilling Savvas Professional Services. Primary responsibilities include resource management and deployment for all service types (pre-sale work, program activation, professional development, and consulting services), critical operational functions related to order processing and revenue recognition, and additional support tasks for online services offerings.
Primary Responsibilities:
- Execute Services Operations tasks within established target service levels, including resource deployment, resource profile management, order management, and revenue recognition.
- Knowledgeably and efficiently assist internal and external customers in resolving product and service-related inquiries.
- Manage, maintain, and protect Services order, scheduling, and resource data across multiple systems, including analyzing transactions, adjusting records, and correcting errors.
- Implement, support, and enforce published business rules and standard processes for Services order management and resource deployment.
Skills/Knowledge/Abilities:
- Ability to provide best-in-class service and support for internal and external customers.
- Excellent problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to deliver results under tight deadlines.
- Ability to manage multiple projects and prioritize appropriately.
- Comfort level with Google Suite of applications.
- Proficiency with Microsoft Excel preferred, specifically with analyzing data using pivot tables, functions, and formulas.
- Detail-oriented.
- Ability to work collaboratively with a team to deliver efficient and effective results.
Education and Experience:
- Bachelor's degree or equivalent work-related experience.
- Minimum 3 years of experience working in professional services, customer care, or sales support.
- Familiarity with the K-12 education market is preferred.
- Customer service and call center experience preferred.
- Salesforce experience preferred.
Additional Job Requirements:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This person must be able to sit or stand at a personal computer for a reasonable length of time, typing and reading as well as when presenting, and joining meetings on camera where possible.
- Ability to handle a high volume of work in a short period, handle multiple priorities simultaneously, and operate in a demanding work environment is important.
- Reliable attendance and punctuality are critical to successful performance in this role.
Savvas Learning Company is an Equal Opportunity Employer. Savvas Learning complies with all applicable federal, state and local laws regarding recruitment and hiring. Savvas prohibits discrimination against individuals based on race, color, region, national origin, sex, age, disability, and other protected group status. We strive to create a fair and inclusive workplace where everyone feels valued and respected. Learn more about your EEO rights as an applicant.
Savvas Learning is an affirmative action employer and participate in E-Verify. E-Verify Know Your Rights
Savvas Learning Company is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
