Customer Services Specialist

ABOUT THE ROLE

The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments.

KEY RESPONSIBILITIES

Marketing Coordination

• Lead all aspects of the team’s marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits.
• Lead Social Media Management efforts such as LinkedIn a plus
• Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills’ brand standards.
• Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking.
• Coordinate photography, floor plans, and other creative assets with vendors and internal teams.
• Maintain and organize the team’s contact database while improving marketing processes for better efficiency and results.

Financial Support

• Handle billing, invoicing, and expense reports for the team.
• Update and maintain stacking plans and other financial tracking tools in Excel.

Administrative Support

• Greet and assist guests; answer and route incoming calls.
• Manage incoming and outgoing mail and packages.
• Keep Salesforce and other CRM databases accurate and up to date.
• Schedule meetings, conference calls, and team activities.
• Set up conference rooms and prepare materials for client meetings.

Client Interface

• Help prepare materials and presentations for client meetings.
• Participate in client pitches as needed.
• Coordinate communication and logistics between the team and clients.

Process Management

• Work closely with the team to manage all active projects and client assignments from start to finish.
• Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks.
• Anticipate next steps and help keep the team organized and accountable.
• Serve as the central point of coordination for ongoing projects and team priorities.
• Partner with other Client Services Specialists and Operations staff on office-wide initiatives.

Qualifications

• Bachelor’s degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field).
• Professional, proactive, and able to work both independently and as part of a team.
• Minimum of 3 years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important.
• Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce.
• Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills, attention to detail, and the ability to handle multiple priorities.

WHY JOIN US?

Join one of Miami’s most established office leasing teams at Savills. This position offers exposure to all sides of the business—marketing, financial analysis, and client strategy—and is a great opportunity for someone looking to build a long-term career in commercial real estate.

Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.