What are the responsibilities and job description for the LMS Administrator position at Savers | Value Village?
Description
Job Title: LMS Administrator
Who We Are
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores withgently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300 stores andour more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village desValeurs(in Quebec) and Savers Australia.
What You Can Expect
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits Offerings Including
The Learning Management Systems (LMS) Administrator will assume and play a critical role in the LMS governance as well as be responsible for day-to-day LMS administration including maintenance, enhancements, technical support, and training. The LMS Administrator will also help manage, create, and deliver training resources and help-guides as needed, as well as continuously troubleshooting all LMS issues and trends.
Essential Job Functions
Required Knowledge, Skills, and Abilities:
Travel:None
Work Type/Location: Boise, ID - Hybrid
Savers is an E-Verify employer.
Job Title: LMS Administrator
Who We Are
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores withgently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300 stores andour more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village desValeurs(in Quebec) and Savers Australia.
What You Can Expect
- The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits Offerings Including
- Bundled health plans such as medical, Rx, dental and vision
- Company-paid life insurance for extra protection and peace of mind
- Programs to stop smoking, diabetes management coaching, and on demand care options.
- A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
- Paid time off from work for leisure or other hobbies.
- A range of mental health services to assist you in managing daily life.
The Learning Management Systems (LMS) Administrator will assume and play a critical role in the LMS governance as well as be responsible for day-to-day LMS administration including maintenance, enhancements, technical support, and training. The LMS Administrator will also help manage, create, and deliver training resources and help-guides as needed, as well as continuously troubleshooting all LMS issues and trends.
Essential Job Functions
- Fully understands LMS capabilities with breadth and depth and provides ongoing maintenance of the LMS and all supporting tools, content, and technologies.
- Develops, builds, and maintains all elements related to LMS functionality, including but not limited to curriculum programs, and LMS structure.
- Maintains security roles, user accounts, training assignments, groups, and all system notifications.
- Manages the testing and evaluation of new enhancements and tools that integrate with the LMS; keeps the team informed.
- Proactively seeks to understand how new updates could benefit future development and how changes to the platform may affect current processes.
- Creates systems and workflows to ensure that all course resources are properly set up and available.
- Provides help with resources and training guides including instructional videos, how-to guides, and FAQs related to the usage of the LMS.
- Ensures training content is running properly at all times without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
- Maintains and supports e-learning assets on the LMS; Reviews training material that has been deployed through the LMS on a regular basis.
- Provides frontline end-user troubleshooting, facilitates the escalation of LMS technical issues, monitors reoccurring issues, system/data or process gaps and proactively identify potential sources.
- Develops reports that are concise, intuitive, and actionable for organizational usage and completion.
- Other duties as assigned.
Required Knowledge, Skills, and Abilities:
- Ability to handle detail-oriented work while meeting schedules and deadlines (balance urgency and thoroughness)
- Ability to troubleshoot and resolve technical issues; quickly learn new applications, software and tools.
- Ability to work in an environment that requires you to balance multiple projects and perform well under shifting deadlines to execute on schedule.
- Ability to communicate effectively with people at all levels of the organization and with different levels of technological understanding.
- Ability to solve problems in the face of ambiguity, work autonomously, and multi-task.
- Able to excel in a collaborative environment but also take ownership of projects.
- Approachable and solution-oriented when presented with challenges or issues.
- Excellent interpersonal, written and oral communication skills as well as a service-oriented philosophy.
- Strong verbal and written communication skills.
- Previous experience (2 years) in administering a Learning Management System; Cornerstone LMS experience highly preferred.
- Proven experience managing an enterprise-wide LMS with thousands of users/learners.
- Proven experience maintaining compliance through system audits.
- Previous technical experience deploying and supporting courses. (Articulate/Articualte360/Storyline/SCORM Packages) preferred.
- Strong MS Office skills; HTML highly desired.
- Experience working with team members remotely, using phone, email and online collaboration tools effectively.
Travel:None
Work Type/Location: Boise, ID - Hybrid
Savers is an E-Verify employer.