What are the responsibilities and job description for the Scheduling Coordinator position at Savens Homecare Services LLC?
Position Overview
We are seeking a highly organized and proactive Office Manager to oversee daily operations and ensure our office runs smoothly and efficiently. The ideal candidate will be detail-oriented, resourceful, and skilled at coordinating people, processes, and resources. This role is crucial in supporting staff, maintaining office systems, and promoting a productive workplace environment.
Key Duties and Responsibilities
- Directly coordinates schedules for clients and caregivers.
- Problem solves concerns and questions regarding client and caregiver schedules.
- Identifies client authorization and schedule with caregivers of appropriate skill level.
- Confirms all schedules, including any changes with clients, case manager and or designee.
- Point person to accept and coordinate new referrals/intakes, including introduction to services, scheduling services, and following up to ensure satisfactions of services
- Coach caregivers in the moment regarding tardiness, missed shifts, dress code, client concerns, etc., documents findings and escalate appropriately.
- Communicates with nursing team and supervisor regarding client and or caregiver needs.
- Participate in coordinating training schedules for all employees.
- Participate in recruitment or on boarding activities including communicating staffing needs.
- Provides rotating night and weekend on call coverage as needed/assigned by supervisor.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- One or more years of scheduling experience preferred.
- Strong Customer service-related experience.
- Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and language skills.
- Is dependable, organized, flexible, cooperative in fulfilling role obligations, and self-directed with the ability to work collaboratively.
- Strong technical skills: Microsoft Office, Teams.
- Sound and reasonable decision-making judgment skills required. Ability to multitask and work in a fast-moving environment.