Assistant Store Manager - Lucky - 22555 Mission Blvd., Hayward, CA 94541

The Assistant Store Manager (ASM) works in tandem with the Store Manager in directing and leading all aspects of the day-to-day store operations and is responsible for overall direction and leadership of store-operations in collaboration with the Store Manager.  The Assistant Store Manager is responsible for and determines final decisions on store operations in the absence of the Store Manager.   The Assistant Store Manager is responsible for managing store conditions, product quality, and store inventory at all times, even when the Store Manager is present.   

The Assistant Store Manager is also responsible for leading and directing the front-end and center-store operations, including directly providing team members with work assignments, direction, training, coaching and counseling and directing the team to meet or exceed expected company service levels. The Assistant Store Manager is directly responsible for achieving maximum sales and gross profits for Center Store and Front-end operations and collaborating with perimeter department managers to devise and implement strategies that control labor, utilities and other operating expenses; ensuring compliance to all related laws and company programs; and meeting or exceeding all budgets and goals.

The Assistant Store Manager also has direct responsibility for hiring, training and developing team members and team members’ work performance to continually exceed customer expectations to maintain the "Customer Connection.”   The Assistant Store Manager also manages and directs the in-store training program for all team members and is responsible for the professional development of all store team members.   The Assistant Store Manager is responsible for developing and implementing the weekly work schedules for team members to achieve optimal labor efficiency and service.   

Key Responsibilities and Accountabilities: 

•         Excellent leadership/team building skills.  Manages all front-end store operations, oversees and directs team members to meet or exceed expected service levels, oversees and directs cash management, develops and implements staff work shift schedules and conducts time management training for team members. Has direct oversight of perimeter departments and team members, including providing direction, assignments and duties, and in the Store Manager’s absence is the final decision maker on store operational issues.

•         Oversees, evaluates, diagnoses and resolves inventory issues with vendors and warehouses; independently evaluates “out-of-stocks” and audits product quality to ensure “date integrity” throughout the store and resolves any issues.

•         Supervises, directs and coaches team members in the performance of their duties; determines and assigns appropriate work duties to team members; completes performance reviews and provides actionable feedback; responsible for making and participating in team member advancement and disciplinary decisions, with recommendations being given particular weight.    

•         Manages the in-store training program.  Develops and provides subject matter content, based on years of experience, personal observations, and their own ideas about what will improve team member work performance and store operations.

•         Provides on-going developmental opportunities for all team members, including individualized and group training, coaching and directing work performance with an emphasis on advancement, and ultimately movement toward store management. 

•         Participates in all aspects of the recruiting and hiring process, including, evaluating applicants and selecting candidates for interviews, conducting interviews, hiring, and overseeing training. The Assistant Store Manager will usually be the leader of the recruitment process and will direct, coordinate and make decisions regarding team member hiring.

•         Works in tandem with the Store Manager in all aspects of managing a team of sales-oriented team members, including training and directing team members to perform at levels consistent with the objectives in the Front-End and Center Store areas.

•         Promotes effective two-way communications with customers and all store team members; identifies areas needing improvement and develops store specific programs and methods to drive improvement and cultivate customer goodwill, positive staff interaction, and promote team work and high morale.

•         Directs and assigns work to front-end and center store teams, and provides hands-on support to direct and facilitate the execution of store-level business strategy.

•         Drives customer focus throughout the store and assists with the execution and support of Customer Connection programs, practices and policies; provides customers with remarkable shopping experiences by demonstrating, training, and holding store associates accountable for excellent customer service; develops and maintains a customer-focused organization by modeling and communicating associate and customer connection behaviors throughout the store.

•         Directly supports the achievement of storewide sales goals; helps track and analyze sales and profitability data and makes recommendations in support of controlling expenses, achieving budgeted labor goals and maximizing profits.

•         Directs team member work activity in product re-calls, store cleanliness, maintenance (e.g., janitorial services), and serves as the store point of contact during regulatory or other inspections (e.g., Health Department, OSHA).

•         Ensures compliance with Company sanitation, safety, security and other policies, and directs action plans to keep the store in compliance with legal mandates.