What are the responsibilities and job description for the Technical Support Intern (BTS) position at Save the Children US?
Save the Children
For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world’s hardest-to-reach places – over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you’re creating positive, irreversible change for children, and the future we all share.
The Role
As the Client Support & Service Desk Intern, you’ll be integral to our work in helping vulnerable children achieve a brighter future. You will assist with technical support and business services at Save the Children's Lexington office. Responsibilities include resolving basic hardware and software issues, imaging laptops, and documenting user interactions via our ticketing system. The intern will also support office operations such as mail handling and assist with minor office repairs. They will work independently and have the flexibility to work remotely, with half the time in the office, especially on Tuesdays for in-office day. This role offers hands-on experience in IT support and office management, with guidance and mentoring off-site technicians and on-site staff.
Location
Hybrid –Lexington, KY office locations
Hybrid –Fairfield, CT office location
What You’ll Be Doing (Essential Duties)
Professional Development
Compensation: $17 / hour
Hours: maximum 24 hours per week
Dates: September 28, 2026 - December 11, 2026
About Us
Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse.
Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.
If you require disability assistance with the application or recruitment process, please submit a request to applicantsupport@savechildren.org.
For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world’s hardest-to-reach places – over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you’re creating positive, irreversible change for children, and the future we all share.
The Role
As the Client Support & Service Desk Intern, you’ll be integral to our work in helping vulnerable children achieve a brighter future. You will assist with technical support and business services at Save the Children's Lexington office. Responsibilities include resolving basic hardware and software issues, imaging laptops, and documenting user interactions via our ticketing system. The intern will also support office operations such as mail handling and assist with minor office repairs. They will work independently and have the flexibility to work remotely, with half the time in the office, especially on Tuesdays for in-office day. This role offers hands-on experience in IT support and office management, with guidance and mentoring off-site technicians and on-site staff.
Location
Hybrid –Lexington, KY office locations
Hybrid –Fairfield, CT office location
What You’ll Be Doing (Essential Duties)
- not inclusive of all role responsibilities. May be subject to change
- Provide technical support (50% remote, 50% hands-on).
- Learn how to troubleshoot and resolve hardware and software issues.
- Document user interactions and suggest improvements.
- Communicate clearly with users and support them across the country.
- Maintain a helpful and positive attitude.
- Basic technical troubleshooting skills.
- Good communication and interpersonal skills.
- Ability to work independently and solve problems.
- Dependable and flexible for remote and in-office support.
- Professional proficiency in MS Office suite
- Professional proficiency in spoken and written English
- Some experience in technical support, and Windows proficiency.
- Familiarity with remote support tools.
- Understanding of support ticketing systems as our system is Jira JSM.
Professional Development
- Hands-on experience working on high-impact global initiatives
- Structured skill development and engagement program (SME trainings, social mixers and LinkedIn Learning courses)
- Access to mentorship from experienced leaders in humanitarian and nonprofit sectors
- Opportunities to present your work and insights to leadership
- Build authentic relationships with a diverse, mission-driven cohort of colleagues and fellow interns
- Join a community that values inclusion, belonging and collective success
- Hybrid and flexible working models that support autonomy and innovation
- Agile team structures that allow you to contribute ideas and implemented them
- Trust-based culture focused on outcomes, not just hours
- Make a meaningful difference in children’s lives—your work directly contributes to global change
- Opportunity to align your personal values with your professional journey and share with mutually invested colleagues.
Compensation: $17 / hour
Hours: maximum 24 hours per week
Dates: September 28, 2026 - December 11, 2026
About Us
Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse.
Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.
If you require disability assistance with the application or recruitment process, please submit a request to applicantsupport@savechildren.org.
Salary : $17