Routing Coordinator 

The ideal candidate is able to successfully maintain all Plant Health Care (PHC)/Lawn Care (LC) routes to minimize curb-to-travel time and maximize Revenue Per Hour (RPH), ultimately resulting in timely delivery of service and high customer satisfaction.

Schedule: Hybird (3 days remote - 2 days in the office) 

Essential Functions of the Role:

Route Preparation

• Prepare and maintain efficient and productive routes, as assigned, in accordance with standard work and ensuring customer satisfaction
• Review and monitor routing reports, PHC, and Lawn Care calendars to ensure all services are accurately prepared and administered; partner with assigned Branches to validate seasonal conditions, production capacity and demands
• Routinely check weather for Branches in assigned region(s); utilize independent judgment to ensure services being rendered will not be affected, in accordance to Branch’s established weather threshold
• Monitor “Routing Mailbox” to respond to any specialist and branch requests/needs
• Establish a positive rapport and maintain excellent communication with Branches via weekly debriefs, email and phone conversations and report any concerns to Routing Manager
• Preparation and notification of scheduled dates for pre-notification accounts, i.e. schools, daycares, hospitals, museums, business parks and multi-dwelling housing, and ensure service(s) for these accounts are delivered on scheduled days
• Comply with state(s) laws for neighbor notification of region being routed
• Execute special requests by Branches and Routing Director and or Routing Manager

 Administrative Responsibilities

• Handle incoming needs and/or requests from Branches and customers related to service delivery
• Mail data sheets and bulletins as required by state or local regulations
• Review daily Geocode/Zone mapping report for errors and accuracy
• Maintain Omnitracs software and routing related documents for assigned branches
• Record specific tasks and services via visual tracking boards
• Compose branch status and ‘service closing’ emails weekly to monitor how branch is trending for production, capacity and RPH
• Assist various departments and Service Line Directors with projects and requests as assigned by the Routing Director and or Routing Manager.
• Other duties as assigned by management
• Issues or concerns regarding routing/branch and or customer service are to be resolved with guidance of the Routing Director and or Routing Manager.

Physical Demands:

Must be able to sit for extended periods, lift up to 10 lbs. and navigate/use computer system.

We want everyone to be able to identify and achieve their own version of success, which means giving each team member the room and opportunity to grow. To ensure that everyone has the best chance to succeed, we invest heavily in training and continuing education. We make it easy for team members to reach out and get the help needed, even when it’s from the other side of the country. We pride ourselves on creating an environment where each team member has the resources and opportunities to advance his or her career and become a go-to subject matter expert. That’s why we often say that when you work here, you thrive here.