Patient Liaison Supervisor

Position: Patient Liaison Supervisor
Department: Patient Liaisons
Reports To: Director of Behavioral Health
Type: Full-Time

Location: San Bernardino, Coachella Valley and Riverside

Schedule: Monday - Friday (8:00am - 5:00pm)

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Our Story

Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription.

At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com.

Overview

We’re looking for an experienced Patient Liaison Supervisor (PLS) to lead our team of Patient Liaisons in a dynamic, transdisciplinary chronic care pain management clinic. This is a hands-on leadership role focused on improving patient experience, reducing disenrollment rates, and ensuring our clinics remain leaders in patient-centered chronic pain care.

Key Responsibilities

• Team Leadership: Oversee, mentor, and support a team of Patient Liaisons. Set expectations for performance, provide regular feedback, and foster a collaborative, supportive environment.
• Patient Experience: Work closely with Liaisons to identify pain points in the patient journey and implement improvements. Champion initiatives that make the clinic experience seamless and welcoming for every patient.
• Disenrollment Reduction: Analyze reasons for patient disenrollment and develop targeted strategies with Liaisons and clinic leadership to address root causes. Regularly track and report on disenrollment metrics.
• Data-Driven Management: Supervise the collection, analysis, and reporting of patient experience and satisfaction data. Translate findings into actionable plans for the team on a monthly cadence.
• Collaboration: Serve as a bridge between Liaisons, clinicians, administrative staff, flow coordinators, and leadership. Ensure open communication across the clinic to support holistic, coordinated care.
• Continuous Improvement: Stay current on best practices in chronic care and patient engagement. Lead ongoing training and professional development for the Liaison team.
• Advocacy: Be a visible, accessible advocate for patients—ensuring their voices are heard and needs met throughout their care.
• Process Standardization and SOP Creation: SOP Creation - Develop and implement standardized processes (SOPs) for scheduling, surveys, and patient follow-up to ensure consistency across sites.

Qualifications

• Bachelor’s degree required; Master’s degree in healthcare administration, social work, nursing, or related field strongly preferred.
• 3 years’ experience in patient advocacy, case management, or healthcare operations, with at least 1 year in a supervisory or leadership role.
• Experience working in chronic care, pain management, or a transdisciplinary clinical setting is highly desirable.
• Strong data literacy; able to interpret, present, and act on patient experience metrics.
• Excellent communication and interpersonal skills. Comfortable working with diverse populations and multidisciplinary teams.
• Demonstrated ability to drive operational change and improve patient satisfaction.
• Compassionate, proactive, and solutions-oriented.