Service Administrator

Garaventa Lift, a division of Savaria, is currently one of the largest accessibility and mobility companies in North America. It operates across the US and Canada, offering a wide range of accessibility solutions from platform lifts and elevators to seat lifts. Garaventa North America has been in business for over forty-five years and currently offers coast-to-coast products and services coverage, becoming a prominent reality in Canada and the US with over five hundred employees.

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11 manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

Overview

The successful applicant will have experience in both dispatch and customer service, along with a strong work ethic, excellent time management skills, and a collaborative team spirit. This role requires a resilient and adaptable professional who can thrive in a fast-paced environment. The ideal candidate will be comfortable handling challenges, feedback, and occasional difficult interactions with confidence and professionalism. Strong interpersonal skills, emotional intelligence, and the ability to remain composed under pressure are essential. Success in this position depends on maintaining a positive attitude, staying solution-focused, and demonstrating persistence even when faced with setbacks or tough situations. Experience in construction or a related field is considered a plus. This position is 100% on site in Manchester, NH.

Essential Duties And Responsibilities

• Answer and respond to incoming phone and email communications
• Attend to customers' needs in a professional manner
• Technician job scheduling/dispatch and job tracking (this is where your organizational skills will be utilized – it will be very important to be attentive and, on the ball)
• Quoting inspections, preventative maintenance agreements
• Communicate with vendors and inspectors to gather information for permits
• Organize paperwork; prepare job orders for billing
• Data entry, routing, reporting, and days end functions
• General office duties as assigned (faxing, scanning, etc.)
  
  

Supervisory Responsibilities

• This position has no supervisory responsibilities.
  
  

Competencies

• Able to multi-task in a fast-paced environment
• Excellent problem solver
• Strong organizational skills and ability to work well independently
• Strong negotiation skills and able to resolve issues in a timely manner
• Work well under pressure and deadlines
• Excellent computer skills and well versed in data entry and scheduling, ability to learn new systems
• Communicate with drivers and customers to ensure services and routing completed daily
• Experience in construction business or in service-related industry a plus
  
  

Language Skills

• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, dimensional drawings/specifications and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
  
  

Education, Experience & Training

• High School Diploma or General Education Degree (GED)
  
  

Certificates, Licenses Or Registrations

• No Certificates, lincenses or registrations required.
  
  

Computer Skills

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required.
  
  

Physical Demands

• The employee may occasionally stand, walk, stoop, kneel or crouch during shift. Employees will be required to regularly sit, use hand to finger, handle, feel and reach with hands and arms. Employees must be able to occasionally lift and or move up to 50 lbs.
  
  

Work Environment

• This position works in an environment with moderate noise levels.
  
  

Travel

• Able and willing to travel throughout the year and to B.C. Canada at least once for sales training, to annual sales meeting and potentially other branches on occasion. This is limited as it may only be once or twice a year for a week.
  
  

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are to not be construed as a complete list of all responsibilities, duties and skills required of employees in this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Savaria provides equal employment opportunities and consideration to all qualified employees and applicants, including disabled individuals and veterans.