What are the responsibilities and job description for the Service Administrator position at Savaria?
BETTER MOBILITY FOR LIFE
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11 manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
Join a team that’s changing lives every day!
Savaria Accessibility designs and builds innovative solutions – from wheelchair lifts and home elevators to residential and commercial accessibility products – giving people the freedom to move independently, safely, and with confidence.
OVERVIEW
The successful applicant will have experience in both dispatch and customer service, along with a strong work ethic, excellent time management skills, and a collaborative team spirit. This role requires a resilient and adaptable professional who can thrive in a fast-paced environment. The ideal candidate will be comfortable handling challenges, feedback, and occasional difficult interactions with confidence and professionalism. Strong interpersonal skills, emotional intelligence, and the ability to remain composed under pressure are essential. Success in this position depends on maintaining a positive attitude, staying solution-focused, and demonstrating persistence even when faced with setbacks or tough situations. Experience in construction or a related field is considered a plus.
Qualifications
- Able to multi-task in a fast-paced environment
- Excellent problem solver
- Strong organizational skills and ability to work well independently
- Strong negotiation skills and able to resolve issues in a timely manner
- Work well under pressure and deadlines
- Excellent computer skills and well versed in data entry and scheduling, ability to learn new systems
- Communicate with drivers and customers to ensure services and routing completed daily
- Experience in construction business or in service-related industry a plus
Duties
- Answer and respond to incoming phone and email communications
- Attend to customers' needs in a professional manner
- Technician job scheduling/dispatch and job tracking (this is where your organizational skills will be utilized – it will be very important to be attentive and, on the ball,)
- Organize paperwork; prepare job orders for billing
- Data entry, routing, reporting, and days end functions
- General office duties as assigned (faxing, scanning, etc.)
The hours are from 8am – 4pm for this position – full time
Medical
Dental
STD/ltd
401k
Vacation/Sick
Savaria provides equal employment opportunities and consideration to all qualified employees and applicants, including disabled individuals and veterans.
