What are the responsibilities and job description for the Quality Assurance Specialist - HC position at Savaria USA?
BETTER MOBILITY FOR LIFE
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11 manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
SAVARIA PATIENT CARE
Built from a heritage of brands including Span, Handicare and Silvalea, Savaria Patient Care provides products designed for safe patient handling and positive outcomes. Our research and clinically based product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division of Savaria Corporation, a global leader in accessibility.
OVERVIEW:
The Quality Assurance Specialist is responsible for overseeing the nonconforming product and vendor evaluation processes, as well as assisting with customer returns and conducting audits of internal processes. This role will work closely with other departments including Procurement, Engineering, and Production to ensure product and process requirements are being met and optimized. Exceptional communication skills and the ability to work well with others will be critical to success within this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Working with Operations to identify process failures and/or potential improvements
- Conducting regular Production audits to confirm quality checks are being performed as specified
- Reviewing work instructions to ensure they are accurate and being followed
- Assessing processes to identify potential improvements to quality and efficiency
- Overseeing Preventative Maintenance audits to ensure all required checks are being conducted and documented per our procedures
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Managing nonconforming product process
- Coordinating and documenting vendor returns and product reworks
- Ensuring product is dispositioned and nonconformance reports are closed in a timely manner
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Overseeing vendor approval, evaluation, and monitoring to ensure product conformity
- Reviewing qualifications of new vendors and maintaining vendor log and documentation
- Conducting vendor evaluations including, as needed, vendor audits and corrective actions
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Assisting with investigating and dispositioning customer returns
- Receiving and sorting customer returned product
- Inspecting returned product to confirm it meets requirements for return to inventory
- Documenting and executing the disposition of returned product
- Releasing product and acting as work coverage for Incoming and Final Inspectors as needed
- Supporting various Quality processes such as corrective/preventive actions and internal audits
- Conducting process and software validations as required
- Working with Engineering on ad-hoc projects such as documentation and drawing reviews, product testing, temporary deviations, and implementing change orders
- Facilitating continuous improvement projects and acting as support to meeting various company goals
- Additional duties as requested or required
SUPERVISORY RESPONSIBILITIES:
- This position has no supervisory responsibilities.
COMPETENCIES:
- Exceptional communication skills and the ability to both write and speak clearly and effectively
- Comfortable with and capable of communicating successfully with internal and external customers
- Excellent time management skills and the ability to balance multiple responsibilities
- High level of initiative to complete tasks accurately, thoroughly, and in a timely manner
- Mechanically inclined, preferably with experience using electronic and pneumatic equipment
- Knowledge of quality system requirements, such as ISO, FDA, etc.
- Experience in the operation of inspections equipment (micrometers, calipers, etc.)
- Ability and desire to work closely with others as an effective team player
- Follows instructions and responds positively to management direction
- Looks for ways to improve and promote quality across multiple departments and functions
- Observes quality, safety, and security policies and procedures
- Takes responsibility for own actions and edits work for accuracy
- Commits to communicating and coordinating scheduling needs to ensure work is covered
LANGUAGE SKILLS:
- Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, dimensional drawings/specifications and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
EDUCATION, EXPERIENCE & TRAINING:
- High School Diploma or general education degree (GED)
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Educational or professional background in quality, science, or engineering:
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Bachelor of Science degree (B.S.) from a four-year college or university
OR - Associate or Technical degree and 1 to 3 years of professional Quality Assurance experience
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Bachelor of Science degree (B.S.) from a four-year college or university
CERTIFICATES, LICENSES OR REGISTRATIONS:
- Already obtained or willing to pursue the following certifications is preferred:
- ISO 13485 Lead Auditor certification
- Forklift operator certification
COMPUTER SKILLS:
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required. Proficiency in ERP system such as Microsoft Dynamics AX12 and electronic Quality Management System such as Qualio is preferred.
PHYSICAL DEMANDS:
- The employee may occasionally stand, walk, stoop, kneel or crouch during shift. Employee will be required to regularly sit, use hand to finger, handle, feel and reach with hands and arms. Employee must be able to occasionally lift and or move up to 50 lbs.
WORK ENVIRONMENT:
- This position works in an environment with moderate noise levels.
TRAVEL:
- Infrequent (less than 5% of the time). Valid passport and willingness to travel to other company sites or supplier locations as needed to acquire product knowledge or conduct onsite audits is preferred.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are to not be construed as a complete list of all responsibilities, duties and skills requires of employees in this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Savaria provides equal employment opportunities and consideration to all qualified employees and applicants, including disabled individuals and veterans.
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