Lead Server

Job Details

Description

POSITION SUMMARY

The Lead Server plays a vital role in the dining experience of our residents by ensuring a

welcoming, efficient, and high-quality food service operation. This position acts as a liaison

between the front-of-house and back-of-house teams and is responsible for supervising, training,

and supporting the dining room staff to ensure consistency in service and resident satisfaction.

Essential Duties And Responsibilities

In addition to all components of the above position summary the following “Essential Duties

and Responsibilities” are essential to successful performance in this position

• Oversee daily dining room operations, ensuring timely and professional service during
  
  

all meal periods.

• Lead by example by providing exceptional customer service and modeling proper
  
  

etiquette and professionalism.

• Train and mentor new servers and assist with ongoing coaching for existing team
  
  

members.

• Assist in creating and maintaining staff schedules to ensure proper coverage for all meal
  
  

services.

• Assist with pre-service meetings to review menu specials, dietary changes, and service
  
  

expectations.

• Collaborate with the Culinary Director and or the Dining Room Supervisor and kitchen
  
  

staff to ensure accuracy and timeliness of meal orders.

• Address resident feedback or concerns promptly and professionally, escalating as
  
  

necessary.

• Support servers with table service and room tray deliveries during high-volume times.
• Ensure proper use and upkeep of equipment and supplies.
• Participate in monthly in-services and assist in conducting service training as needed
• All other duties as assigned.
  
  

Supervisory Responsibilities

• The incumbent in this position will have no direct reports.
  
  

Education/Experience/Credentials

• Minimum of a high school diploma or equivalent.
• Minimum of 1 year of dining service or hospitality experience, preferably in senior
  
  

living or healthcare

• Required Health Screening, TB Clearance, and Criminal Record Clearance.
• Any special licenses, certifications, and certificates (First Aid/ CPR Certified)
• Special skills needed to meet client needs [California Code of Regulations
  
  

Sections: 85065(f)/87411(g)]

• Able to speak, read, write, and understand the English language fluently.
• Ability to work additional hours which could include evenings and weekends.
  
  

Knowledge, Skills, And Abilities

To perform this position successfully, you must be able to perform each essential duty and responsibility

satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform

the essential duties and responsibilities. The requirements listed below are representative of the

knowledge, skill, and/or ability required.

• Excellent understanding of various cooking methods, ingredients, equipment, and
  
  

procedures.

• Demonstrated leadership abilities, including staff training, scheduling, and conflict
  
  

resolution.

• Strong interpersonal skills with the ability to communicate effectively and
  
  

compassionately with residents, staff, and families.

• Ability to execute tasks in a timely fashion.
• Familiar with industry’s best practices.
• Knowledge of health and safety rules in a kitchen.
• A team player with good communication skills.
• Ability to stay positive under pressure.
• Ability to stand for long periods of time.
• Ability to follow both oral and written directions.
• Proven ability to have patience and compassion to serve in a client facing role.
  
  

Physical Requirements

• Stand for prolonged period of time.
• Must be able to push, pull, carry, and lift up to 25lbs
  
  

Payscale $19.00- $21.50