What are the responsibilities and job description for the Customer Service Specialist position at Savant Group?
We’re hiring a Customer Support & Logistics Specialist at Savant Labs, part of the Savant Group, at our Midland, Michigan headquarters.
This role is at the center of the customer experience—coordinating testing, tracking orders and timelines, preparing reports, communicating with customers, and helping keep laboratory operations moving efficiently.
You’ll work closely with customers, laboratory personnel, outside testing partners, Sales, Accounting, and other internal teams to make sure requests are handled accurately, deadlines are met, and customers stay informed from start to finish.
Who We Are
The Savant Group isn’t just one company—it’s a group of specialized businesses solving complex technical problems for customers around the world. Headquartered in Midland, Michigan, our companies support testing, research, precision equipment, and technical services across lubrication, transportation, manufacturing, and energy industries.
What matters more than what we do is how we do it.
What You'll Own
You’ll help manage the day-to-day coordination behind customer testing and service delivery. That means keeping track of multiple requests, working with laboratory teams to schedule testing, communicating status updates, preparing accurate customer reports, coordinating outside testing, maintaining documentation, and making sure important details do not fall through the cracks. This is a great role for someone who enjoys organization, customer interaction, solving problems, and working in an environment where priorities can change quickly.
What You'll Do
•Coordinate customer sample testing, quality programs, and internal testing requests
•Schedule and coordinate testing with external laboratories, including purchase orders
•Track testing progress and help expedite work to meet customer delivery dates
•Serve as a primary point of contact for customers regarding orders, testing status, and non-technical questions
•Work with technicians, chemists, and laboratory leadership to develop customized testing plans
•Help resolve customer concerns involving shipping, data integrity, and operational issues
•Prepare and distribute customer reports
•Maintain accurate customer records, files, and supporting documentation
•Coordinate with Accounting when customer collection support is needed
•Partner with Sales and Marketing on pricing and quotation activities
•Support LIMS-related activities and departmental system improvements
•Assist with quality-control documentation and processes
•Review applicable ASTM, CEC, ISO, and other test methods to determine reporting requirements
What You'll Bring
•High school diploma or GED required
•At least two years of experience in customer service or administrative support
•Associate degree in Business, Communications, or a related field preferred
•Strong customer-service and communication skills
•Exceptional organization and time-management skills
•Ability to manage multiple priorities, requests, deadlines, and open items at the same time
•Strong attention to detail and accuracy
•Ability to identify discrepancies, anticipate problems, and help develop solutions
•Confidence working independently and taking ownership of responsibilities
•Ability to collaborate effectively across departments
•Working knowledge of Microsoft Excel, Word, Outlook, and PDF editing software
•Experience in a laboratory, technical, manufacturing, logistics, or highly structured environment is a plus
What You'll Experience at Savant
We’re not a “check-the-box” kind of company—and we don’t hire people who are either.
You’ll thrive here if you’re someone who:
•Takes ownership instead of waiting to be told what comes next
•Notices the small details others might miss
•Keeps track of multiple moving pieces without losing accuracy
•Communicates clearly and professionally with customers and coworkers
•Stays organized even when priorities shift
•Understands that responsiveness matters
•Enjoys solving problems and finding practical solutions
•Works well independently but knows when to involve others
•Takes pride in providing customers with accurate, timely service
•Follows through on commitments and deadlines
The Essentials
•Strong health coverage for you and your family
•401(k) with a competitive company match
•Paid time off that you’re actually encouraged to use
•Life and disability coverage for peace of mind
•Tuition reimbursement for continued growth
•Employee assistance and wellness resources
•Opportunities to learn, grow, and build your career within a highly technical organization
If you’re highly organized, customer-focused, detail-oriented, and comfortable juggling multiple priorities, we’d love to hear from you.
Savant Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
If you are an individual with a disability and need a reasonable accommodation or other assistance during the application process, please contact our Human Resources Department at 989-496-2301 or humanresources@savantgroup.com.
All qualified applicants are encouraged to apply.
To learn more about Savant Group, visit www.savantgroup.com.