What are the responsibilities and job description for the Assistant Service Manager (ASM) position at Savannah Toyota?
Join Our Team
At Savannah Toyota, we are committed to delivering an exceptional ownership experience. We are looking for a customer-focused Assistant Service Manager who enjoys building relationships, leading with integrity, and helping customers maintain their vehicles. This role offers outstanding earning potential, ongoing Toyota training, and opportunities for career advancement.
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Responsibilities
What You'll Do
Provide an exceptional customer experience from vehicle check-in through delivery.
Accurately write repair orders and document customer concerns.
Communicate repair recommendations, pricing, and timelines clearly.
Coordinate with technicians and dispatch to ensure efficient workflow.
Monitor repair progress and proactively update customers.
Review completed repairs, explain invoices, and ensure customer satisfaction.
Recommend maintenance based on Toyota guidelines and vehicle history.
Resolve customer concerns professionally and promptly.
Maintain accurate records and follow dealership and manufacturer processes.
Support department goals for customer satisfaction, productivity, and profitability.
High CSI and customer retention
Strong teamwork and communication
Accurate repair orders
Ethical sales and recommendations
Professional appearance and positive attitude
Requirements
2 years of automotive service advisor or service management experience preferred
Excellent communication and organizational skills
Ability to multitask in a fast-paced dealership
Toyota experience preferred but not required
Reynolds & Reynolds experience preferred
Valid driver's license with acceptable driving record
Salary : $55,000 - $140,000