Client Services Manager

Savage Ventures drive culture with brands people love. Our collection of brands guides millions of consumers to premium content powered by world-class intelligence and analytics.

Your primary focus in this role will be centered on VICE Media, American Songwriter & ComicBook.com

We’re looking for an experienced, client-facing Client Services Manager to lead the planning, execution, and delivery of high-touch brand partnership campaigns. This role is critical to ensuring complex, custom programs run smoothly from kickoff through wrap-up, with clear communication, strong internal coordination, and excellent client experience throughout.

You will own campaigns end-to-end once sold, serving as the primary day-to-day point of contact for clients while collaborating closely with internal stakeholders across sales, editorial, video, and operations. This role reports directly to the Head of Brand Partnerships, with close collaboration with the COO.

This is an ideal role for someone who thrives in execution, enjoys being client-facing, has a sales and value oriented mindset, and is trusted to manage large, high-value campaigns independently.

• Serve as the primary point of contact for brand and agency partners post-sale and identify opportunities for upsell & cross sell
• Confidently lead kickoff calls, ongoing status calls, and post-campaign wrap-ups
• Provide clear, proactive updates to clients via email and presentations
• Manage expectations around scope, timelines, and deliverables
• Ensure a high level of client satisfaction across mid-market to Fortune 500 accounts

• Own the execution of high-touch, custom brand partnership campaigns
• Manage complex deliverables including branded content and video programs
• Build and maintain detailed project timelines and workflows
• Coordinate across internal teams (sales, editorial, video, production, ops) to ensure deadlines and deliverables are met
• Identify risks early and proactively problem-solve to keep campaigns on track

• Create clear, professional reporting decks and recap documents
• Analyze campaign performance and synthesize results into client-friendly insights
• Assist with post-campaign discussions and identify opportunities for improvement or future partnerships

• Act as the internal owner of campaigns once sold, reducing lift and oversight required from sales leadership
• Use project management tools (e.g., Asana or comparable systems) to keep work organized and transparent
• Help improve internal workflows and communication as campaign complexity grows

• 3 years of experience in client services, account management, or campaign management
• Experience at a digital publisher, media company, or media agency strongly preferred
• Proven ability to manage complex, custom media or branded content campaigns
• Excellent written and verbal communication skills, especially client-facing email and presentations
• Strong organizational skills with the ability to manage multiple campaigns simultaneously
• Comfortable owning projects end-to-end with minimal oversight
• Experience with project/task management tools (Asana or similar)
• Calm, confident, and solutions-oriented under pressure

• Experience managing branded content or video-led campaigns
• Familiarity working with both direct brand clients and agencies
• Experience on high-budget, high-visibility programs

• Remote or hybrid role; in-office presence is a plus but not required
• Open to contract-to-hire for the right candidate

• Campaigns launch on time and deliver smoothly
• Clients feel informed, confident, and taken care of at every stage
• Internal teams have clarity and fewer last-minute issues
• Leadership trusts you fully to run programs without day-to-day oversight